Its unfortunate that Ideal was my go-to company for over 15 years. After they sold to private equity investors, it has not been the same.
I gave them two chances since they became Mauzy. The first time was simply for a clogged toilet and while they did come out within 24 hours, they spent more time trying to upsell me on their membership than just fixing my toilet.
Yesterday was the last straw. My tankless water heater stopped working and I called them to see if they could come out promptly. The only reason they are getting two stars instead of one is they were able to come out that afternoon.
The gentleman that they sent was unfamiliar and under trained to be able to diagnose my tankless water heater. I'll save you the details but he ended up recommending a $1000 part replacement that was unnecessary. Moreover, when he reassembled my water heater, he put a part on backwards that the other plumber I called to actually solve the problem noticed as soon as he took the face plate off. Ultimately, the correct answer was that my tankless water heater needed to be serviced and flushed--far less cost than a needless part replacement.
On top of being incompetent, before he even started to diagnose the hot water heater error codes he was working to upsell us on a new $6000 system rather than help us understand how our current system was deficient. When he wasn't up selling us on a new system altogether, he was trying to get us again to join their membership program.
Please avoid Ideal Plumbing if you actually want to get honest service that isn't a con job or focused on monthly recurring revenue for Ideal. Its truly a shame after so many years of superior quality.
michael elliott
Sep 2025
The Ideal Plumbing team was fantastic to work with! Extremely helpful and knowlwdgeable!
Cristina Valle
Jul 2025
The technician Michael arrived at an adequate time, his professionalism and care for the property and knowledge with respect to what the job entailed was perfect I couldn’t be more happier. I will be using this company again for any future electrical services and requesting that Michael K be the technician on site again thank you For sending such an expert to do the job.
Simon White
Jul 2025
Ideal has done several Plumbing and Electrical jobs for me at my home in Encinitas. They are fast and have great customer service.
Linda Gorin
Jul 2025
I needed some help with plumbing in the kitchen area of our shop. Ideal came out right on schedule, quickly did the job, and at a fair price, and left everything cleaned up and tidy before they left. I highly recommend them!
Marie Crivello
Jul 2025
Very responsive and always can get a hold of someone to help.
James Gardner
May 2025
Tanner and Ramiro where my techs today and the had great customer service and did an amazing job. If you want great service they are definitely ones to ask for.
Debra Durand
May 2025
I received exceptional service from David. I am a DYI er and skeptical about things and David was so patient during my interrogation asking a series of questions and made me feel heard and understood . Then he did a meticulous job for me with acute attention to detail that convinced me he cares. I am so happy with my new system. Thank you
Joan Bishop
Apr 2025
Tanner was efficient and pleasant. He explained the whole plumbing problem and resolved all the issues. He was even patient with my busy little dog
Cathy Strode
Apr 2025
Thank you!!! Tanner Meek Journeyman Plummer /Plumbing Service Technician with Mauzy -Ideal provided us with options for replacement of our hot water heater great service and products !!! Professional, knowledgeable and works with integrity.
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Marcia W
Its unfortunate that Ideal was my go-to company for over 15 years. After they sold to private equity investors, it has not been the same.
I gave them two chances since they became Mauzy. The first time was simply for a clogged toilet and while they did come out within 24 hours, they spent more time trying to upsell me on their membership than just fixing my toilet.
Yesterday was the last straw. My tankless water heater stopped working and I called them to see if they could come out promptly. The only reason they are getting two stars instead of one is they were able to come out that afternoon.
The gentleman that they sent was unfamiliar and under trained to be able to diagnose my tankless water heater. I'll save you the details but he ended up recommending a $1000 part replacement that was unnecessary. Moreover, when he reassembled my water heater, he put a part on backwards that the other plumber I called to actually solve the problem noticed as soon as he took the face plate off. Ultimately, the correct answer was that my tankless water heater needed to be serviced and flushed--far less cost than a needless part replacement.
On top of being incompetent, before he even started to diagnose the hot water heater error codes he was working to upsell us on a new $6000 system rather than help us understand how our current system was deficient. When he wasn't up selling us on a new system altogether, he was trying to get us again to join their membership program.
Please avoid Ideal Plumbing if you actually want to get honest service that isn't a con job or focused on monthly recurring revenue for Ideal. Its truly a shame after so many years of superior quality.
michael elliott
The Ideal Plumbing team was fantastic to work with! Extremely helpful and knowlwdgeable!
Cristina Valle
The technician Michael arrived at an adequate time, his professionalism and care for the property and knowledge with respect to what the job entailed was perfect I couldn’t be more happier. I will be using this company again for any future electrical services and requesting that Michael K be the technician on site again thank you For sending such an expert to do the job.
Simon White
Ideal has done several Plumbing and Electrical jobs for me at my home in Encinitas. They are fast and have great customer service.
Linda Gorin
I needed some help with plumbing in the kitchen area of our shop. Ideal came out right on schedule, quickly did the job, and at a fair price, and left everything cleaned up and tidy before they left. I highly recommend them!
Marie Crivello
Very responsive and always can get a hold of someone to help.
James Gardner
Tanner and Ramiro where my techs today and the had great customer service and did an amazing job. If you want great service they are definitely ones to ask for.
Debra Durand
I received exceptional service from David. I am a DYI er and skeptical about things and David was so patient during my interrogation asking a series
of questions and made me feel heard and understood . Then he did a meticulous job for me with acute attention to detail that convinced me he cares. I am so happy with my new system. Thank you
Joan Bishop
Tanner was efficient and pleasant. He explained the whole plumbing problem and resolved all the issues. He was even patient with my busy little dog
Cathy Strode
Thank you!!! Tanner Meek Journeyman Plummer /Plumbing Service Technician with Mauzy -Ideal provided us with options for replacement of our hot water heater great service and products !!! Professional, knowledgeable and works with integrity.