I don't get my nails done often. To me it's a special occasion. That's why I was SO disappointed going here after more than 2 years without a mani-pedi. The 3 technicians that were working at the time looked like they hated life. No smiles, no polite small talk, no warmness at all. It was uncomfortable at best. They seriously need different jobs to be that miserable! I was celebrating my birthday with a friend. My friend was delayed at work, which I apologized for repeatedly. I had a bottle of champagne to celebrate and I had to open it myself because the customer service was so horrible...and I was the only one in the salon! The technician who was to work... read full review
July 2022
They had the worst service and attitude. They said they didn't know how to do a French but we were already well into the Mani. It was a day before my wedding so I had to leave and go to another salon. They didn't know what "a pink & white French" that's a standard request right? They also made me feel super uncomfortable and guilty for the request. And surprised that I wouldn't just choose another color. It's a day before my wedding, it wasn't a normal week where a different color would cut it. I will never come back. Please save your money and skip. Also, the cuticle trim they did was subpar. My hands looked better before I... read full review
June 2022
The quality of service has significantly gone down recently especially because of staffing issues. A few times during my recent visits, there is only one nail attendant because the other staff didn't show up to work or called out. Given the frequent occurrence of understaffing, they need to space out appointments and allow 2 hrs for mani/pedi. During my last visit, the nail attendant couldn't even finish my manicure but still charged me for almost a full manicure. I had to go to another salon to get the manicure completed so I ended up paying twice. As such, I will not be returning to this salon and will be searching for a new one.
I don't get my nails done often. To me it's a special occasion. That's why I was SO disappointed going here after more than 2 years without a mani-pedi. The 3 technicians that were working at the time looked like they hated life. No smiles, no polite small talk, no warmness at all. It was uncomfortable at best. They seriously need different jobs to be that miserable! I was celebrating my birthday with a friend. My friend was delayed at work, which I apologized for repeatedly. I had a bottle of champagne to celebrate and I had to open it myself because the customer service was so horrible...and I was the only one in the salon! The technician who was to work... read full review
They had the worst service and attitude. They said they didn't know how to do a French but we were already well into the Mani. It was a day before my wedding so I had to leave and go to another salon. They didn't know what "a pink & white French" that's a standard request right? They also made me feel super uncomfortable and guilty for the request. And surprised that I wouldn't just choose another color. It's a day before my wedding, it wasn't a normal week where a different color would cut it. I will never come back. Please save your money and skip. Also, the cuticle trim they did was subpar. My hands looked better before I... read full review
The quality of service has significantly gone down recently especially because of staffing issues. A few times during my recent visits, there is only one nail attendant because the other staff didn't show up to work or called out. Given the frequent occurrence of understaffing, they need to space out appointments and allow 2 hrs for mani/pedi. During my last visit, the nail attendant couldn't even finish my manicure but still charged me for almost a full manicure. I had to go to another salon to get the manicure completed so I ended up paying twice. As such, I will not be returning to this salon and will be searching for a new one.