The service "technician" with his tote bag of one drill inspected my appliance on June 19 and it took him a week to submit his report to First American (FA) to approve two parts for replacement. The technician lied in their report and told FA they inspected the appliance on June 26 which is the day they conveniently submitted their report further delaying any repair. Parts were approved and ordered on July 2 despite having been told by FA via Axis the parts were ordered on June 25. Sounds like this company is in name only and to conceal ill gotten profits which, from all the comments is clearly not coming from legitimate appliance repairs. Good luck if you get them as a repair company
Rico W.
Apr 2024
Most unprofessional customer service from a technician I've ever had. Made allegations of abuse and physical damage to my dishwasher. Got my claim denied and then tried to charge me $350 bucks. Told me one thing in my face and said something totally different to the insurance company. Do t ever use them. He had a bad attitude from the start when he came into my home. It was taking he didn't wipe his feet or even cover them up as in my experience most technicians do. He asked me what was wrong I said idk you are the technician you tell me sir. His communication sucked and his attitude was poor. I think he was jealous because he did t expect to see me in this big nice house. Anyway don't use Axis!!! If you ever get them call someone else immediately now look at this picture of my kitchen does it look like it's been abused or has physical damage???
Gale B.
Feb 2024
I would avoid using this company. They contract with American Home Service. I put in for my dishwasher to be serviced as it was not draining and kept stopping with error code 03. Request was entered in December. They sent one technician out twice who said nothing wrong in his report. Still have a dishwasher full of water. The third technician said the drain pump needed to be replaced and indicated he would put in the service request. Axis then closed the case noting no issue found. Still dishwasher full of water. It is now February and still not solution. They do not answer phone and will only communicate by text message. Terrible service. I have asked AHS to send a technician from another vendor. Very bad experience with this company.
Amelia Lu
Jan 2024
Terrible experience. Have scheduled a tech to come here to look at it two appliances and no one showed up at the scheduled time. Tried calling them three times and all they told me is the tech isn’t picking up and asked to reschedule me to another date. So I did that and still didn’t show up at the scheduled date and time. I have somewhere to be and all they informed me is waits my appointment is between 12Pm-2pm it’s 3PM right now and they can’t give me an answer and expect me to wait till 5pm. Very unprofessional and a waste of time. If you work at home or is home all day, maybe it’s the company for you but I have an active job and place to go. I can’t be at home wondering when they are coming. TOTALY WASTE OF MY TIME AND DAY.And I would appreciate it if the company called me and update me on the status beforehand. BUT I HAVE TO CHASE THEM DOWN ANS ASK WHATS GOING ON BOTH TIMES. IM VERY UPSET.
Tim Ulmasov
Oct 2023
Terrible experience - poor quality and unreliable service! After fixing our microwave only partially (it still has a very dim, almost unreadable display, see the attached picture), Axis said there is nothing else they can do and reported to our insurance company thatand that this defect is "cosmetic". Based on that report, First American Home Warranty Company declined coverage. The service is very slow (we were without a microwave for almost a month), their technicians wouldn't show up on the dates they promised without providing any explanations.Service: Microwave repair
Janet Z.
Aug 2023
They work with First American Warranty, when you request a service, they send someone who doesn't seem to have a lot of experiences only claiming that it is not covered by the warranty contract and left with doing nothing. And you have to pay $85 copay. Waste of time and money, BIG SCAM!!!
El Jefe
Aug 2023
Refrigerator and freezer not cooling at all.eight visits later still not cooling. I’m sorry it was actually six visits. Two of them They left me waiting for two hours before they called and said they weren’t going to make it. Then they lied to the home warranty company stating everything was fixed and canceled the repair order.Service: Refrigerator/freezer repair
Stella E.
Aug 2023
This company is a joke. Axis appliance makes its revenue off of larger company contracting them out to do warranty repairs. If they can't figure out the issue they lie to Sears and claim nothing was wrong. They cancel appointments and have by far the worst customer service known to man. They won't show up on time. They will have you running in circles telling you to get "a second opinion" on why a fridge is leaking. They will have you call sears for the issue they can't fix then lie to sears to tell them there is "nothing wrong". They will do their best to manipulate the situation where it benefits them with no regard to if the issue is fixed or not. I am shocked that major companies have yet to drop them and that there is even any positive reviews. It has been over a week of my fridge not working and this company lied to sears again saying nothing is wrong. Contact sears as much as you can and demand a sears representative to come out if you are working with them. Axis Appliance is a company full of liars, incompetent, rude and ignorant employees that should look for work in another field because if they can't figure out what causes a leak they shouldn't consider themselves repair technicians. Good luck to anyone that has to encounter them, you surely will be frustrated.
Eric G.
Jul 2023
I would avoid them. They spent 2 months trying to replace parts in my dishwasher only to cause $10k damage to my floors. Continued to give me the run around lied and never called me back. I will also be canceling my American Home Shield since they sent this scam repair company to my home only to cause more damage than a broken dishwasher.
Leanne S.
Jun 2023
Lame lame lame so hard to communicate and the female manager was purposely avoiding my phone calls while the tech was here at my house!! She was texting him but refusing to answer my calls!
Al R.
The service "technician" with his tote bag of one drill inspected my appliance on June 19 and it took him a week to submit his report to First American (FA) to approve two parts for replacement. The technician lied in their report and told FA they inspected the appliance on June 26 which is the day they conveniently submitted their report further delaying any repair. Parts were approved and ordered on July 2 despite having been told by FA via Axis the parts were ordered on June 25. Sounds like this company is in name only and to conceal ill gotten profits which, from all the comments is clearly not coming from legitimate appliance repairs. Good luck if you get them as a repair company
Rico W.
Most unprofessional customer service from a technician I've ever had. Made allegations of abuse and physical damage to my dishwasher. Got my claim denied and then tried to charge me $350 bucks. Told me one thing in my face and said something totally different to the insurance company. Do t ever use them. He had a bad attitude from the start when he came into my home. It was taking he didn't wipe his feet or even cover them up as in my experience most technicians do. He asked me what was wrong I said idk you are the technician you tell me sir. His communication sucked and his attitude was poor. I think he was jealous because he did t expect to see me in this big nice house. Anyway don't use Axis!!! If you ever get them call someone else immediately now look at this picture of my kitchen does it look like it's been abused or has physical damage???
Gale B.
I would avoid using this company. They contract with American Home Service. I put in for my dishwasher to be serviced as it was not draining and kept stopping with error code 03. Request was entered in December. They sent one technician out twice who said nothing wrong in his report. Still have a dishwasher full of water. The third technician said the drain pump needed to be replaced and indicated he would put in the service request. Axis then closed the case noting no issue found. Still dishwasher full of water. It is now February and still not solution. They do not answer phone and will only communicate by text message. Terrible service. I have asked AHS to send a technician from another vendor. Very bad experience with this company.
Amelia Lu
Terrible experience. Have scheduled a tech to come here to look at it two appliances and no one showed up at the scheduled time. Tried calling them three times and all they told me is the tech isn’t picking up and asked to reschedule me to another date. So I did that and still didn’t show up at the scheduled date and time. I have somewhere to be and all they informed me is waits my appointment is between 12Pm-2pm it’s 3PM right now and they can’t give me an answer and expect me to wait till 5pm. Very unprofessional and a waste of time. If you work at home or is home all day, maybe it’s the company for you but I have an active job and place to go. I can’t be at home wondering when they are coming. TOTALY WASTE OF MY TIME AND DAY.And I would appreciate it if the company called me and update me on the status beforehand. BUT I HAVE TO CHASE THEM DOWN ANS ASK WHATS GOING ON BOTH TIMES. IM VERY UPSET.
Tim Ulmasov
Terrible experience - poor quality and unreliable service! After fixing our microwave only partially (it still has a very dim, almost unreadable display, see the attached picture), Axis said there is nothing else they can do and reported to our insurance company thatand that this defect is "cosmetic". Based on that report, First American Home Warranty Company declined coverage. The service is very slow (we were without a microwave for almost a month), their technicians wouldn't show up on the dates they promised without providing any explanations.Service: Microwave repair
Janet Z.
They work with First American Warranty, when you request a service, they send someone who doesn't seem to have a lot of experiences only claiming that it is not covered by the warranty contract and left with doing nothing. And you have to pay $85 copay. Waste of time and money, BIG SCAM!!!
El Jefe
Refrigerator and freezer not cooling at all.eight visits later still not cooling. I’m sorry it was actually six visits. Two of them They left me waiting for two hours before they called and said they weren’t going to make it. Then they lied to the home warranty company stating everything was fixed and canceled the repair order.Service: Refrigerator/freezer repair
Stella E.
This company is a joke. Axis appliance makes its revenue off of larger company contracting them out to do warranty repairs. If they can't figure out the issue they lie to Sears and claim nothing was wrong. They cancel appointments and have by far the worst customer service known to man. They won't show up on time. They will have you running in circles telling you to get "a second opinion" on why a fridge is leaking. They will have you call sears for the issue they can't fix then lie to sears to tell them there is "nothing wrong". They will do their best to manipulate the situation where it benefits them with no regard to if the issue is fixed or not. I am shocked that major companies have yet to drop them and that there is even any positive reviews. It has been over a week of my fridge not working and this company lied to sears again saying nothing is wrong. Contact sears as much as you can and demand a sears representative to come out if you are working with them. Axis Appliance is a company full of liars, incompetent, rude and ignorant employees that should look for work in another field because if they can't figure out what causes a leak they shouldn't consider themselves repair technicians. Good luck to anyone that has to encounter them, you surely will be frustrated.
Eric G.
I would avoid them. They spent 2 months trying to replace parts in my dishwasher only to cause $10k damage to my floors. Continued to give me the run around lied and never called me back. I will also be canceling my American Home Shield since they sent this scam repair company to my home only to cause more damage than a broken dishwasher.
Leanne S.
Lame lame lame so hard to communicate and the female manager was purposely avoiding my phone calls while the tech was here at my house!! She was texting him but refusing to answer my calls!