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Ed did an incredible job. I called late in the evening after I discovered a water leak behind a bathroom wall. Ed responded quickly, he was extremely kind and friendly, and did the work quick and efficiently. Ed genuinely cared about my best interest and gave me several options before repair. I can not say enough good things about Ed and he is an asset the Roto Rooter, they are lucky to have him
The technician came here this morning to clear line from the toilet that was backing up and after 20 minutes, you mentioned that there’s too much paper in there and he’s a snake has gone 70 feet and still hasn’t opened it and suggested that I have to do hydrogenating for $2000 and I said no so I called Bill Howe And this technician just came and he snaked it and he said 20 feet in he cleared the line and the toilet shower. Everything is working fine. Also, he wanted to charge me $99 for his service and I called his office and they waved that.
Jose was on time, friendly and took the time to diagnose and explain in detail what the problem was. I appreciate the same-day service and the efficiency with appointment reminder text messages and arrival times, made it super convenient!