“Dr. Wek is thorough and patient focused! The whole staff is very friendly and helpful.“
“Update: Dr. Liu called me personally and we are working things out. So great to see a professional go above and beyond the call of duty to make things right in the eyes of the customer. Below is the history but "all's well that ends well."On September 30, 2020, Dr. Liu gave me a complete eye examination and fitted me for contact lens. I was not told that the prescription was only good for the brand listed. When I went to Costco they told me I could not buy Costco lenses because my prescription was limited to the one brand Dr. Liu prescribed. I called Dr Liu's office on my way in to get the prescription modified to include the Costco brand but she was not in the office that day. I called several times after that to try to get an appointment and was told to leave my number which I did but never got a call back. Because these lens were going to be a backup and because I rarely wear them, I was not in a hurry to get them and because my prescription specifically said it expired one year later, September 30, 2020, I assumed I had until then to get the brand changed and buy a year's worth of contact lenses. I called again today a couple of times and the first time got the same message to leave my number and I would be called back.I never got a call back but on the 2nd call I did get through to someone. I was told that Dr. Liu has a policy that even though the prescription is good for one year, if you do not come back within 6 months, you have to pay for another complete examination to get the brand changed.I informed Dr. Liu's assistant that if I have to pay for another complete examination, I will be going elsewhere. So, what I learned is that your prescription is limited to the brand on the prescription and with Dr. Liu, you have 6 months (or maybe 3 months) to go back and get the brand changed or you will have to pay for a whole new examination even though your prescription is valid for an entire 12 months.“
“We have been coming here for years and we love the office and entire staff! Dr randy griffin is so well educated and works very well with all 4 of our kids too!“
“My family and I were visiting San Clemente over the Thanksgiving holiday. While getting ready on the afternoon the day before Thanksgiving, my son accidentally stepped on and broke his glasses. As we're from Las Vegas, and it was the day before a major holiday, I was sure we were out of luck. However, I managed to find San Clemente Optometry, and got there just before they closed. The staff and doctor couldn't have been nicer. They managed to painstakingly put my son's glasses back together, and they didn't charge me a dime! Thank you very, very much San Clemente Optometry for your help!“
“He was very respectful and helpful the office staff was awesome and even asked if you need anything like bottle water I would highly refer them.“
“Wanted to have my kids get eye exams because I started wearing glasses pretty young. They saw Dr Callister and team and they were great. Even got my squirmy 4 year old to cooperate. Would recommend for children.“
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“Kevin from the Target Optical in San Clemente provided exceptional customer service. He was professional and very knowledgeable. The doctor was great too. I will come back in a heartbeat!“