I helped out in the office today. The hygienist is super nice & very informative, I would recommend her!
Patricia Waters
Jun 2024
At first dentist and staff were very friendly. Then the dental staff had some changes and things went south very quickly. I arrived for my appointment and checked in. After the appointment I was shown the back exit of the office. The new receptionist ran out into the parking lot stating " you have to see me first! You can't just leave without checking with me" She insisted that I return with her and was talking trash to me. There wasn't any reason for her rude behavior. The dentist and dental assistant had already said that I was done and showed me the back way out. Since this event our communication has been difficult. She refuses to give the doctor my messages, she's rude on the phone, and prevented me from having an office visit. I spoke with the dentist about this and he said she was new. Doesn't give her the right to be rude to his patients. I've elected not to return to this dental office. I have found another dental practice which is very welcoming and friendly.
Greg Lewis
Dec 2021
Dr Garland and his staff are the BEST....
Iza Hale
Nov 2021
Went to get services and ortho work up and when I asked how much the insurance would cover, they said that they wouldn’t know until they contact the insurance. I was cancelling the ortho work up because I thought they would charge and I was told that the insurance would cover and I would not have yo pay anything so I got the work up done. Just got smacked with a $150 bill and called the office where they just said that the insurance did not cover their 100%. So because their percentages don’t add up, I’m stuck with the bill as confirmed by the receptionist at RiverLake Family Dentistry. This is unacceptable and I should have been provided with an explanation of benefits worksheet that would outline what was covered and what wasn’t instead of waiting until they spoke with the insurance. Shouldn’t that have been done before scheduling the appointment?
Karif L.
Sep 2021
I love my dentist! Let me start by saying I am not a fan of tooth workers. They scare me more than Freddy Krueger, Jason, and Pennywise. However, the staff and Dr. Garland put all my fears and phobias to rest. The atmosphere is professional and friendly. The balance is what give a calming effect to those that enter this business. During the COVID pandemic, this team was posed for the transition so that we as patient would feel safe to receive the dental care needed to thrive. Be prepared to learn through warm conversation with Dr. Garland about how to increase or maintian your oral health.
Becca A.
Jun 2021
After a few times of going here , I've realized One of the hygienist ( short , ash blonde hair , blue eyes ) not sure what her name is. Is very rude . When I was there the last time she made very rude remarks towards me regarding my weight , my hair , my face. When I let the doctor know that I felt very uncomfortable he did not seem to care. I would not recommend this family dental anymore. They lost me as a patient. I will not be returning.
Marques Littles
Dec 2020
100 percent hands down the best dentist in the whole United States just look at the rating. It speaks for its self.
Keith Blake
Dec 2020
The Best ,Family Dental location Great work, patient care ??
Marianne Guinane
Oct 2016
I've been seeing Dr. Garland for a few years now. The Doctor and his staff have always been helpful and easy to work with. This last Friday I had a temporary crown installed on my front teeth, which has made my smile already better, but I experienced true dedication, when I called Dr. Garland on a Saturday to say that my temporary crown had come loose. I thought we would set something up for a Monday. Dr. Garland said without hesitation on a Saturday morning, " I"ll meet you at the office in an hour." He fixed the temporary and saved the weekend for my Husband and I. Thank you, Marianne Guinane
Stanton Jones
Oct 2016
I've heard of the notorious dental nightmares, the pain, discomfort, agony associated with a Dental Office. I've heard stories of dentists who would put Guantanamo Bay to shame. Many of whom disappear for months on end: no doubt called to moonlight for the CIA when they've exhausted their own, more humane methods of information extraction. You may have experienced dentists like these, but to me, they are only stories, legends, night-time horror stories. I go to RiverLake Family Dental, where I chat it up with Doctor Garland before receiving excellent, painless care - the only discomfort is the 30 minute wait to eat after a fluoride treatment. No laurel is adequate in describing the feeling that my Dentist is an empathetic human being who cares not just for my oral hygiene, but for my psychological well-being. RiverLake Family Dental not only perfects your smile, but gives you a reason to use those pearly whites after every visit.
Cin Hernandez
I helped out in the office today. The hygienist is super nice & very informative, I would recommend her!
Patricia Waters
At first dentist and staff were very friendly. Then the dental staff had some changes and things went south very quickly. I arrived for my appointment and checked in. After the appointment I was shown the back exit of the office. The new receptionist ran out into the parking lot stating " you have to see me first! You can't just leave without checking with me" She insisted that I return with her and was talking trash to me. There wasn't any reason for her rude behavior. The dentist and dental assistant had already said that I was done and showed me the back way out. Since this event our communication has been difficult. She refuses to give the doctor my messages, she's rude on the phone, and prevented me from having an office visit. I spoke with the dentist about this and he said she was new. Doesn't give her the right to be rude to his patients. I've elected not to return to this dental office. I have found another dental practice which is very welcoming and friendly.
Greg Lewis
Dr Garland and his staff are the BEST....
Iza Hale
Went to get services and ortho work up and when I asked how much the insurance would cover, they said that they wouldn’t know until they contact the insurance. I was cancelling the ortho work up because I thought they would charge and I was told that the insurance would cover and I would not have yo pay anything so I got the work up done. Just got smacked with a $150 bill and called the office where they just said that the insurance did not cover their 100%. So because their percentages don’t add up, I’m stuck with the bill as confirmed by the receptionist at RiverLake Family Dentistry. This is unacceptable and I should have been provided with an explanation of benefits worksheet that would outline what was covered and what wasn’t instead of waiting until they spoke with the insurance. Shouldn’t that have been done before scheduling the appointment?
Karif L.
I love my dentist! Let me start by saying I am not a fan of tooth workers. They scare me more than Freddy Krueger, Jason, and Pennywise. However, the staff and Dr. Garland put all my fears and phobias to rest. The atmosphere is professional and friendly. The balance is what give a calming effect to those that enter this business. During the COVID pandemic, this team was posed for the transition so that we as patient would feel safe to receive the dental care needed to thrive. Be prepared to learn through warm conversation with Dr. Garland about how to increase or maintian your oral health.
Becca A.
After a few times of going here , I've realized One of the hygienist ( short , ash blonde hair , blue eyes ) not sure what her name is. Is very rude . When I was there the last time she made very rude remarks towards me regarding my weight , my hair , my face. When I let the doctor know that I felt very uncomfortable he did not seem to care. I would not recommend this family dental anymore. They lost me as a patient. I will not be returning.
Marques Littles
100 percent hands down the best dentist in the whole United States just look at the rating. It speaks for its self.
Keith Blake
The Best ,Family Dental location Great work, patient care ??
Marianne Guinane
I've been seeing Dr. Garland for a few years now. The Doctor and his staff have always been helpful and easy to work with. This last Friday I had a temporary crown installed on my front teeth, which has made my smile already better, but I experienced true dedication, when I called Dr. Garland on a Saturday to say that my temporary crown had come loose. I thought we would set something up for a Monday. Dr. Garland said without hesitation on a Saturday morning, " I"ll meet you at the office in an hour." He fixed the temporary and saved the weekend for my Husband and I. Thank you, Marianne Guinane
Stanton Jones
I've heard of the notorious dental nightmares, the pain, discomfort, agony associated with a Dental Office. I've heard stories of dentists who would put Guantanamo Bay to shame. Many of whom disappear for months on end: no doubt called to moonlight for the CIA when they've exhausted their own, more humane methods of information extraction. You may have experienced dentists like these, but to me, they are only stories, legends, night-time horror stories. I go to RiverLake Family Dental, where I chat it up with Doctor Garland before receiving excellent, painless care - the only discomfort is the 30 minute wait to eat after a fluoride treatment. No laurel is adequate in describing the feeling that my Dentist is an empathetic human being who cares not just for my oral hygiene, but for my psychological well-being. RiverLake Family Dental not only perfects your smile, but gives you a reason to use those pearly whites after every visit.