About Metro by T-Mobile
Metro by T-Mobile at 1500 W El Camino Ave Ste 2 offers unbeatable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The friendly staff is knowledgeable and helpful, taking the time to assist customers with their phone needs. Reviewers praise individual staff members, including KAY, Muhammad, and John, for their excellent service. These staff members are patient, polite, and efficient, going above and beyond to help customers find the right phones. They are also professional and knowledgeable, making recommendations and finding deals for customers. With great customer service and a wide range of phone options, Metro by T-Mobile is a great choice for those looking for a new phone and plan.
The staff at this location is what makes it a 5-star review. Many thanks to K. We stopped by during the week and the store was empty. As soon as we walked in, K greeted us and allowed us to let him know why we were there. He did not try to upsell or anything but instead gave us his honest opinion about selecting the best option to save money. He was very genuine. We came in for a usual upgrade but went another route based on K's recommendation. Even though we had to get new phone numbers, the price for the new plan, phone and accessories was VERY affordable. Like i said, he did not try to upsell or push me to pay more than I needed to based on what I was seeking for my...read full review
I locked my phone and mistyped the pin number. Tried many times to figure out the pin to no avail. I was desperate and frustrated but this metro came to the rescue! They were able to unlock my phone with patience and maintained a professionalism that is unmatched! Thanks gentlemen may God bless you in Jesus Name!
KAY was AWESOME! He really was very knowledgeable and helped me get two phones not available at other MetroPCS's. I will definitely be going back to this store for my phone needs. He was quick, efficient and helpful. Customer service is everything and he did it right! (I came directly from another store in Sac who could not help me). Thank you!!