The reception is too rude with attitude. and was saying we don’t do the X-Ray from outside. Go to other offices. It was weird we don’t do and go other Dignity offices. Such action will lacking dignity.
H Mission
Sep 2025
Gertrude Shiu is absolutely amazing! She took her time with me, thoroughly educated me about my health, and was incredibly kind, compassionate, and friendly throughout the entire visit. Her professionalism and knowledge are outstanding!!! She truly knows her field and goes above and beyond to make you feel heard and cared for.
I’ve visited OBGYN clinics at other medical facilities before, but I’ve never experienced the level of care and attention that I received from Gertrude. She treats you like family, and it’s clear that she genuinely cares about her patients.
I highly recommend her to anyone looking for top-notch care. A++ service!
Mann
Sep 2025
My experience with Dapinder Kaur, NP, was deeply disappointing and concerning from a medical standpoint. I went in seeking help for a serious medical condition, backed by ER clinical notes and observations from another provider, and requested a referral to a specialist. Despite this, she outright dismissed my concerns and denied the referral — even though my primary care physician had already initiated the process.
Her refusal to act in a timely and responsible manner led to the condition worsening significantly. By the time proper care was finally pursued, the infection had already spread, and I was suffering from preventable complications and damage. What makes this even more frustrating is that once she realized the consequences of her inaction, it was too late — the harm was already done.
This kind of negligence should not happen in any healthcare setting. Patients deserve to be heard, taken seriously, and treated with urgency when warranted not dismissed without explanation. I would strongly urge others to seek care from a more competent and attentive provider. Your health is too important to risk.
Christine Castillo
Jun 2025
Ooo my goodness! Great service. I went in quickly and out super fast. Everyone so kind. Thanks for your help team
Rachel Kanonchoff
Sep 2024
I kept trying to give this place the benefit of the doubt, but over the course of 4 years, they’ve been continually disappointing. Their staff turnover leads to consistent miscommunications, and an overall lack of care. Most recently my prior obgyn had told me we could move to a 2 year appointment schedule, but when it came time to refill my prescription, the office said they couldn’t fill it because she no longer worked there, and the new obgyn “didn’t know me” and refused to fill it. I had since moved, which now leaves me less than 2 months to establish care elsewhere. Beyond frustrating!
Kyle Garcia
Jun 2024
Tried three times now to call and no one answers the phone. Each time there is no info about a wait time, just repeating music for over 30 minutes
Brenda G.
May 2024
First of all, I want to say it took me 3 times going back and forth to get an appointment - finally got one this month. The real reason I'm writing this is to say how impressed I was with Dr. Ursales. She took more time with me than I've ever had with a doctor. She was very professional, patient and took the time to go over all my concerns (I did come with a list of them to go over). In other words, she's awesome. Also, the staff is wonderful.
Anshi P.
Apr 2024
I had an appointment scheduled for a particular time. The assistant went out of her way to call me 2 hours earlier to ask if I could come in 45 minutes early. I go out of my way to get there earlier, thinking I'm doing them a favor. When I get there I'm sitting in the lobby for over 20 minutes waiting while other people are seen immediately. When I ask the front desk why I've been waiting so long, she asked the assistant and the assistant comes out and lets me know that she asked me to come early because she "thought" that they'd be done with the other patients and that my appointment time would be the same after all. I just cancelled because "professionals" do things like this as if your time isn't valuable. I switched my schedule around to be there and did not have to. I have other things to do with my time. Unlike her. She's getting paid to be there. She also had a somewhat snarky attitude because I told her it was an inconvenience after she carelessly says "I hope it's not an inconvenience." Like what? That's exactly what an inconvenience is! So far, this office has left a bad impression with me. Not looking forward to my next visit.
Jim M.
Apr 2024
Wow, this has to be the most disorganized, poorly managed, unprofessional medical group I've ever dealt with. Appointments get changed with no messages sent to the patient that this change has occurred. The clinic manger NEVER responds with a call back or answers her phone. We have been bounced around to different clinics and the last one was when we arrived the front desk person said the appointment had been cancelled. What? When? Who cancelled it, for what reason, and why were we not notified?? What's worse is when you call for an appointment or confirmation, the call center people start asking personal questions that violate HIPA privacy laws. Right now I'm very close to speaking with a medical malpractice attorney for a serious medical issue that was a huge mistake by the physician. Their "human kindness" advertising slogan is a joke. They deserve zero stars.
Cassie Hill
Apr 2024
It takes an act of congress to get your prescriptions renewed for refill. I saw my doctor in October, requested an annual renewal but did not receive it because I had refills left. Refills have been used, but now can’t renew my prescription without another doctors appointment for a basic medication I’ve been taking for over a decade and can now get otc at Costco. If you make a same day appointment chances are the office makes it for the wrong year or month so you show up and they act like you’re the idiot because they accidentally made the appointment for 6 months from now. You have better luck going to urgent care or the emergency room than trying to go to a same day appointment and get turned away due to their terrible scheduling.
Arif Azimi
The reception is too rude with attitude. and was saying we don’t do the X-Ray
from outside. Go to other offices. It was weird we don’t do and go other Dignity offices. Such action will lacking dignity.
H Mission
Gertrude Shiu is absolutely amazing! She took her time with me, thoroughly educated me about my health, and was incredibly kind, compassionate, and friendly throughout the entire visit. Her professionalism and knowledge are outstanding!!! She truly knows her field and goes above and beyond to make you feel heard and cared for.
I’ve visited OBGYN clinics at other medical facilities before, but I’ve never experienced the level of care and attention that I received from Gertrude. She treats you like family, and it’s clear that she genuinely cares about her patients.
I highly recommend her to anyone looking for top-notch care. A++ service!
Mann
My experience with Dapinder Kaur, NP, was deeply disappointing and concerning from a medical standpoint. I went in seeking help for a serious medical condition, backed by ER clinical notes and observations from another provider, and requested a referral to a specialist. Despite this, she outright dismissed my concerns and denied the referral — even though my primary care physician had already initiated the process.
Her refusal to act in a timely and responsible manner led to the condition worsening significantly. By the time proper care was finally pursued, the infection had already spread, and I was suffering from preventable complications and damage. What makes this even more frustrating is that once she realized the consequences of her inaction, it was too late — the harm was already done.
This kind of negligence should not happen in any healthcare setting. Patients deserve to be heard, taken seriously, and treated with urgency when warranted not dismissed without explanation. I would strongly urge others to seek care from a more competent and attentive provider. Your health is too important to risk.
Christine Castillo
Ooo my goodness! Great service. I went in quickly and out super fast. Everyone so kind. Thanks for your help team
Rachel Kanonchoff
I kept trying to give this place the benefit of the doubt, but over the course of 4 years, they’ve been continually disappointing. Their staff turnover leads to consistent miscommunications, and an overall lack of care. Most recently my prior obgyn had told me we could move to a 2 year appointment schedule, but when it came time to refill my prescription, the office said they couldn’t fill it because she no longer worked there, and the new obgyn “didn’t know me” and refused to fill it. I had since moved, which now leaves me less than 2 months to establish care elsewhere. Beyond frustrating!
Kyle Garcia
Tried three times now to call and no one answers the phone. Each time there is no info about a wait time, just repeating music for over 30 minutes
Brenda G.
First of all, I want to say it took me 3 times going back and forth to get an appointment - finally got one this month. The real reason I'm writing this is to say how impressed I was with Dr. Ursales. She took more time with me than I've ever had with a doctor. She was very professional, patient and took the time to go over all my concerns (I did come with a list of them to go over). In other words, she's awesome. Also, the staff is wonderful.
Anshi P.
I had an appointment scheduled for a particular time. The assistant went out of her way to call me 2 hours earlier to ask if I could come in 45 minutes early. I go out of my way to get there earlier, thinking I'm doing them a favor. When I get there I'm sitting in the lobby for over 20 minutes waiting while other people are seen immediately. When I ask the front desk why I've been waiting so long, she asked the assistant and the assistant comes out and lets me know that she asked me to come early because she "thought" that they'd be done with the other patients and that my appointment time would be the same after all. I just cancelled because "professionals" do things like this as if your time isn't valuable. I switched my schedule around to be there and did not have to. I have other things to do with my time. Unlike her. She's getting paid to be there. She also had a somewhat snarky attitude because I told her it was an inconvenience after she carelessly says "I hope it's not an inconvenience." Like what? That's exactly what an inconvenience is! So far, this office has left a bad impression with me. Not looking forward to my next visit.
Jim M.
Wow, this has to be the most disorganized, poorly managed, unprofessional medical group I've ever dealt with. Appointments get changed with no messages sent to the patient that this change has occurred. The clinic manger NEVER responds with a call back or answers her phone. We have been bounced around to different clinics and the last one was when we arrived the front desk person said the appointment had been cancelled. What? When? Who cancelled it, for what reason, and why were we not notified?? What's worse is when you call for an appointment or confirmation, the call center people start asking personal questions that violate HIPA privacy laws. Right now I'm very close to speaking with a medical malpractice attorney for a serious medical issue that was a huge mistake by the physician. Their "human kindness" advertising slogan is a joke. They deserve zero stars.
Cassie Hill
It takes an act of congress to get your prescriptions renewed for refill. I saw my doctor in October, requested an annual renewal but did not receive it because I had refills left. Refills have been used, but now can’t renew my prescription without another doctors appointment for a basic medication I’ve been taking for over a decade and can now get otc at Costco. If you make a same day appointment chances are the office makes it for the wrong year or month so you show up and they act like you’re the idiot because they accidentally made the appointment for 6 months from now. You have better luck going to urgent care or the emergency room than trying to go to a same day appointment and get turned away due to their terrible scheduling.