About Intensive Care Unit: Sutter General Hospital
The Intensive Care Unit at Sutter General Hospital has a team of caring and accommodating staff who make patients feel welcomed and loved. The nurses are kind, gentle, and go the extra mile to ensure patients feel comfortable and supported. Many patients have praised the staff for their professionalism and compassion, noting that they are caring and considerate throughout their visits. Some staff members have received special recognition for their exceptional care. Patients appreciate quick service, with some describing their experiences as good overall, even when facing issues like needing to stay in a hospital room longer than desired. The hospital provides efficient care, such as rapid CT scans and quick results, which leave a positive impression. Many patients also share positive experiences about their visits for out-patient surgery and childbirth, highlighting the staff’s kindness and attentiveness. However, there are occasional concerns, such as confusion about parking policies, which some find disappointing. Overall, the hospital’s staff is seen as a mix of caring professionals who often shine in their roles, making Sutter General Hospital a place where patients feel valued and well cared for.
Last year I was admitted for severe sepsis. I was hours way from dieing. The doctors and awesome nurses saved my life and one year later I am writing this review. Enough said. Thank you for your great care.
Sutter is great with the following exception - Emergency Room. If you are admitted you first have to wait a very long time in the ER rooms. Some of these rooms are little more than in the halls with no doors. The personnel working these back rooms do a terrible job of respecting their patients. Instead, you will be ignored and treated like you are invisible while they sometimes talk, laugh, yell and waste time doing nothing. It's like a party atmosphere for them and I can't imagine any hospital administrator allowing so much "socializing" and "partying" while people admitted are so sick and trying to rest. Resting in the ER rooms is impossible, and no one seems to care. They just continue loud chatting, talking, and socializing all night long. By the time, my first night was over I was extremely stressed and tired at not being able to sleep all night or in the day. I did not sleep for two nights because the loud talking and voices would wake me out of whatever little sleep I could get. I mean ear-piercing talking, and since you can hear the conversations, you can tell it's not about working. Twice I went into the hall to use the restroom and a couple of employees were flirting with each other nearby. After I made it clear I couldn't tolerate the loud talking, they would stare at me every time I walked outside to use RR. Yes, I understand a busy environment, but it is obvious that no one is supervising the employees either. By day two, I was ready to walk out, but then they told me it would be against doctors' orders, and I knew that meant my insurance wouldn't pay for my stay. For two days, they told me I was going to a hospital room, but I didn't get there until late the second night after I told them I was going to leave. The whole time, they said they were waiting for the Doctors orders. My stay lasted 2.5 days. By the time I got out, when I walked to the parking structure, it was locked up and closed and I could not get my car to go home. My car is still there as I write this.
The days of Sutter being a superior care facility have gone by the wayside. The care providers are top notch. Most of the supporting staff is excellent. There are a few exceptions. Much of the wait areas, hospital floor and exam areas are deficient. I won't drone on about the miserable ER. A true blemish. Sutter over time has focused on expanding their footprint and obviously executive compensation over the facilities and the customer experience. I'm not a fan.