Geek Squad

Aug 2023

Recently lost my phone. Worse than that, I realized I lost some very sentimental photos. (I thought I was doing back up, but apparently it didn't quite work) A N Y W A Y, I made an appointment with the Geek Squad, which was easy enough. Showed up the next day and talked with James. He was nice enough to listen to my sobs about my phone and checked my phone out to help. Although we weren't able to get some of the photos back, he explained things to me and was so nice and attentive. Quite frankly, it was more of a therapy session than anything because I just had to let somebody know about all my grief and the fact that I didn't have a phone for over 4 days. (That's...read full review

Oct 2019

Everyone on the Geek Squad and on the sales team that helped me were knowledgeable and extremely helpful. Even though the initial computer which had issues was unable to be fixed I felt as though I received great service. Special shout out to JoJo who went above and beyond! Customers must know when using Geek Squad services...make an appointment, show up on time and understand that there is no accounting for how long it will take, so you may have to wait in line until the person in front of you is finished. That is simply the nature of this kind of appointment system. That being said, use this service. I was very pleased with Best Buy's staff at the Arden store.