Katie worked on my teeth cleaning in January. She did the best job I ever got in my life and has the best bedside manners. The five stars is for her alone.
Rubo Kha
Feb 2026
I am extremely disappointed with my visit to Elica Health Centers (Cadillac Drive).
My appointment was with Dr. Keariesha Addison Samuels. I arrived on time, was brought into the exam room, and then waited nearly 50 minutes inside the room before the doctor finally came in.
When the doctor arrived, the entire visit felt very formal, rushed, and dismissive. She did not properly introduce herself, barely faced me, and spent most of the appointment silently typing on the computer.
It genuinely felt like the doctor was interacting more with the computer than with the patient. She did not ask even basic questions, showed little interest in my concerns, and did not truly listen.
When I asked direct questions, I did not receive clear or meaningful answers. There was no proper discussion of my health issues, no thorough evaluation, and no real treatment plan.
The appointment ended abruptly, without the doctor asking if I had additional questions, and I left without any clear next steps.
After waiting two months for this visit, I expected professional primary care, but instead it felt like an appointment done “just to check a box.”
Staff at the front desk also mentioned that similar complaints about this provider have been made before.
I do not recommend this experience and sincerely hope the clinic leadership addresses the quality of care and communication with patients.
Update: After I posted my review, the clinic did call me back and asked a few questions about my experience. However, that was the extent of it — no actual solution or support was provided.
I waited two months for my original appointment, and now I am being told to wait another two months to see a different doctor just to receive basic medical care. When I asked if there was any faster option or way to get help sooner, I was simply told: “You already scheduled another provider, so you have to wait.”
It felt like the follow-up call was only a formality, and nothing has truly been done to address the situation. Unfortunately, I still have no clear medical guidance, treatment plan, or timely access to care.
Ayshel Sami
Feb 2026
Dr Samuel does not care about her patients, and she she makes that pretty obvious.
N A
Dec 2025
I’m starting to ask what Elica hiring process and requirements are in regards to providers. Dr. Samuels was dismissive with my concerns and looked like she didn’t want to be there at all. She walked in and never once looked in my direction. I did not feel acknowledged. I don’t know about many but when I am speaking about my medical concerns, I want the doctor to atleast pay attention. The medical assistant and front desk associates are kind and helpful as always. But this location has seriously gone downhill in terms of providers.
Sergii Iaroshenko
Oct 2025
The worst customer service and unprofessional staff.
Lindsay Bortle
Oct 2025
Very disappointed with physician care. Especially Dr. Samuel’s. She speaks over you, does not listen to you and does not allow you to ask any questions. When physicians speak over patients, it’s shows that they don’t care about the patients needs and that is extremely upsetting. The reports written after my appointment were rude and incorrect. I wouldn’t recommend going to this Elica Health Center. There are plenty of others. The management however was helpful and adamant about doing their job professionally and correctly. That is my only praise for this office.
Kateryna Korzh
Jul 2025
I am disappointed. After spending 40 minutes on the road one way. After spending half an hour in the clinic filling out a questionnaire. I am being discriminated against because I have a child. That I cannot take with me, but there are cases when you have no one to leave your child with and because of that you are denied treatment.
Leslie Brooks
Jun 2025
you can never get through to a provider. Too many administrators between you and your doctor.
manimatana
May 2025
Our appointment was scheduled for 10:00 AM, but we were not brought into a room until 10:45 AM. After that, we continued to wait and did not see the doctor until nearly an hour later. While the provider was thorough in their examination and addressed all of our questions thoughtfully, there was a significant error in the prescription process. The prescription was mistakenly sent to a pharmacy in Washington State. Although the doctor’s office confirmed it was ready for pick-up, the pharmacy informed us of the location error upon arrival. Overall, the medical care was satisfactory, but the service and attention to detail left much to be desired.
Hector Rodriguez
Apr 2025
My very first office visit was on 4-11-25, I am also new to Elica Health Center. I was a bit hesitant to walk in not sure how my experience was going to be, due to normally having insurance in a big hospital setting. I also was concerned due to having to go to the emergency in Nov of 2023 knowing that I would need to be referred to a GI specialist. I was concerned hoping they would send out for a referral and hoping all would go well. I just want to say my experience was great from the ladies in the front (appointment at 9:20 AM) to the gentleman that took my vitals. My Dr was awesome apparently; she was filling in at that location. She was great she took her time with me due to it being my first time and I had to give her the information from my emergency visit along with my paperwork from the ER visit. She was very understanding and just very attentive, I felt she really cared about my wellbeing. I only wish she would stay and make this her permanent location. Dr Lewis I thank you again for being so caring and genuine. By the way it has not been a week, and I already received a text that my referral has been approved. Thank you, Jesus and Dr Lewis. 10 Stars Baby!! all the way. Looking forward to my quality of life being better.
Teng Xiong
Katie worked on my teeth cleaning in January. She did the best job I ever got in my life and has the best bedside manners. The five stars is for her alone.
Rubo Kha
I am extremely disappointed with my visit to Elica Health Centers (Cadillac Drive).
My appointment was with Dr. Keariesha Addison Samuels. I arrived on time, was brought into the exam room, and then waited nearly 50 minutes inside the room before the doctor finally came in.
When the doctor arrived, the entire visit felt very formal, rushed, and dismissive. She did not properly introduce herself, barely faced me, and spent most of the appointment silently typing on the computer.
It genuinely felt like the doctor was interacting more with the computer than with the patient. She did not ask even basic questions, showed little interest in my concerns, and did not truly listen.
When I asked direct questions, I did not receive clear or meaningful answers. There was no proper discussion of my health issues, no thorough evaluation, and no real treatment plan.
The appointment ended abruptly, without the doctor asking if I had additional questions, and I left without any clear next steps.
After waiting two months for this visit, I expected professional primary care, but instead it felt like an appointment done “just to check a box.”
Staff at the front desk also mentioned that similar complaints about this provider have been made before.
I do not recommend this experience and sincerely hope the clinic leadership addresses the quality of care and communication with patients.
Update: After I posted my review, the clinic did call me back and asked a few questions about my experience. However, that was the extent of it — no actual solution or support was provided.
I waited two months for my original appointment, and now I am being told to wait another two months to see a different doctor just to receive basic medical care. When I asked if there was any faster option or way to get help sooner, I was simply told: “You already scheduled another provider, so you have to wait.”
It felt like the follow-up call was only a formality, and nothing has truly been done to address the situation. Unfortunately, I still have no clear medical guidance, treatment plan, or timely access to care.
Ayshel Sami
Dr Samuel does not care about her patients, and she she makes that pretty obvious.
N A
I’m starting to ask what Elica hiring process and requirements are in regards to providers. Dr. Samuels was dismissive with my concerns and looked like she didn’t want to be there at all. She walked in and never once looked in my direction. I did not feel acknowledged. I don’t know about many but when I am speaking about my medical concerns, I want the doctor to atleast pay attention. The medical assistant and front desk associates are kind and helpful as always. But this location has seriously gone downhill in terms of providers.
Sergii Iaroshenko
The worst customer service and unprofessional staff.
Lindsay Bortle
Very disappointed with physician care. Especially Dr. Samuel’s. She speaks over you, does not listen to you and does not allow you to ask any questions. When physicians speak over patients, it’s shows that they don’t care about the patients needs and that is extremely upsetting. The reports written after my appointment were rude and incorrect. I wouldn’t recommend going to this Elica Health Center. There are plenty of others. The management however was helpful and adamant about doing their job professionally and correctly. That is my only praise for this office.
Kateryna Korzh
I am disappointed. After spending 40 minutes on the road one way. After spending half an hour in the clinic filling out a questionnaire. I am being discriminated against because I have a child. That I cannot take with me, but there are cases when you have no one to leave your child with and because of that you are denied treatment.
Leslie Brooks
you can never get through to a provider. Too many administrators between you and your doctor.
manimatana
Our appointment was scheduled for 10:00 AM, but we were not brought into a room until 10:45 AM. After that, we continued to wait and did not see the doctor until nearly an hour later. While the provider was thorough in their examination and addressed all of our questions thoughtfully, there was a significant error in the prescription process. The prescription was mistakenly sent to a pharmacy in Washington State. Although the doctor’s office confirmed it was ready for pick-up, the pharmacy informed us of the location error upon arrival. Overall, the medical care was satisfactory, but the service and attention to detail left much to be desired.
Hector Rodriguez
My very first office visit was on 4-11-25, I am also new to Elica Health Center. I was a bit hesitant to walk in not sure how my experience was going to be, due to normally having insurance in a big hospital setting. I also was concerned due to having to go to the emergency in Nov of 2023 knowing that I would need to be referred to a GI specialist. I was concerned hoping they would send out for a referral and hoping all would go well. I just want to say my experience was great from the ladies in the front (appointment at 9:20 AM) to the gentleman that took my vitals. My Dr was awesome apparently; she was filling in at that location. She was great she took her time with me due to it being my first time and I had to give her the information from my emergency visit along with my paperwork from the ER visit. She was very understanding and just very attentive, I felt she really cared about my wellbeing. I only wish she would stay and make this her permanent location. Dr Lewis I thank you again for being so caring and genuine. By the way it has not been a week, and I already received a text that my referral has been approved. Thank you, Jesus and Dr Lewis. 10 Stars Baby!! all the way. Looking forward to my quality of life being better.