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They are incredibly helpful and always resolve the issue same day. if the first point of contact isn’t able to help, they escalate it. I appreciate that they explain as they go along as well; what is wrong, what they’ll do to fix it or to whom they will escalate, etc. I notice that any anxiety I may have had when calling in is immediately alleviated by their calm, patient manner and I always feel confident throughout that they will resolve it and even if it takes a bit longer, I’m okay with that. They even apologize for it taking longer than may have been expected which is unusual really for companies to even acknowledge your lost time while waiting for a resolution.... read full review
They are very patient and helpful. On my most recent request they knew exactly what I needed and took care of it quickly. This insured I could get back to work with little time lost.
The CNS team is the best, they are prompt to respond and always so very pleasant to work with and assist with all of my technical issues. I am not tech savvy, but they never make me feel that I am asking a silly question. The always get me situated so I can continue working!