About Balanced Body Inc
Balanced Body is a long-standing leader in Pilates and fitness equipment and education. Customers describe the experience of purchasing their equipment, such as the Allegro 2 Reformer, as exceptional and seamless from beginning to end. The professionalism of the team truly stands out, with sales representatives providing knowledgeable, patient, and detailed guidance through the selection and ordering process. The company demonstrates a strong commitment to customer care, handling any administrative mix-ups or missing parts proactively, graciously, and at no cost. The customer service response is consistently immediate, impressive, courteous, and solution-oriented. The equipment itself receives high praise for being outstanding, sturdy, well-built, durable, and the best for Pilates practice. Users feel safe and stable on machines like the Allegro Reformer. The ordering process is generally easy and transparent, with helpful support for special purchasing methods. While rare delivery issues with shipping partners are noted, the overall customer experience is considered genuinely first-class. Both the exceptional product quality and the integrity and responsiveness of the company differentiate Balanced Body, leading customers to recommend them without hesitation to instructors, studio owners, and friends for their Pilates equipment needs.
I order a significant amount of equipment for my Pilates studios and the process has always been easy. My last experience was exceptional however thanks to the sales rep Rehonda. She was extremely knowledgeable and friendly and went above and beyond when it came to her interaction over the phone. Give this employee a raise!
A+ excellent customer service ! I want to thank Alberto for his excellence because I had a lot of anxiety and even distrust because I’ve had some really bad experiences including a violent violating experience at a doctor’s in New York City that left me very traumatized and harmed c. 14 years ago with not even an apology! I just was worried but Balanced Body and Alberto anre so EXCELLENT, the Customer Service and actual reformer I feel like this is life-saving!
I felt like I was dying from trauma and this could help me. It’s like a form of physical therapy in your home and I love it that it’s made in America. The materials and design...read full review
I had the chance to work with Alberto Machado on purchasing my first reformer through BB. This is one of the best customer service experiences I’ve ever experienced. He was super helpful and patient answering my various questions and was so great about following up. I had an urgency in delivery and he fought tooth and nail to get it done! So very appreciative of this team!