The customer service was amazing. I didn’t feel rushed when picking out a pair of glasses. I did have an issue with the glasses that arrived but it was resolved quickly and even sooner than expected. The only reason for 4 stars instead of 5 is because I wasn’t given the EOB (explanation of benefits) until after I paid and even then it was emailed to me not printed out. It would have been nice to see what I was paying for each category and ask questions before I paid. After seeing the cost of everything I decided against the 1 year warranty. I was easily able to have that refunded when I picked up my glasses.
About Target Optical
Target Optical in Rocklin, California offers a straightforward and affordable eye care experience. Located at 5104 Commons Dr., the store provides quality eye care, fashionable eyewear, and top brands like Ray-Ban, Armani Exchange, and Oakley. They also carry popular contact lens brands such as Acuvue and CIBA, with a 90-day unconditional guarantee on their lenses.
Customers appreciate the knowledgeable and friendly staff, who work hard to make each visit personal. Dr. Nguyen is thorough and friendly, explaining eye and eyelid hygiene clearly. Staff members like Mark are helpful, especially for special needs like cataract surgery, where they assist with lens removal and fitting. The store's separate business for glasses sales helps avoid high-pressure sales and makes the process more comfortable. Although some customers have experienced delays or issues with glasses replacement, the staff remain helpful and professional. Overall, Target Optical in Rocklin is known for good customer service, a wide selection of eyewear, and a focus on providing value.
Reviews
While vacationing in California, I ventured into Target Optical. Jessica and her team greeted me and asked if I needed new glasses. I really didn't but after speaking with her she suggested reading glasses and I found a pair of frames that I liked. She took measurements and once back home I sent my precription to her and they just arrived! I love them and appreciation her professionalism and knowledge. She was awesome and made the whole experience simple and fun. Thanks!
Mari was extremely helpful, professional and so easy to work with. She truly made the process fun and enjoyable. Her and Jessica were very welcoming. I am happy I chose to come here instead of the other options I had.
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Hours
Good to know
- accepts credit cards
Location
5104 Commons Drive, Rocklin, CA 95677
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