Tips & Reviews for Massage Envy

by appointment only masks required staff wears masks accepts credit cards bike parking gender-neutral restrooms

  • Sep 2021

    ***DO NOT GIVE THEM AND DEBIT/CREDIT OR BANK INFO***Came in for one facial and my facial last with Massage Envy. Facial was good however once your done, they pitch you their products explaining how superior they are compared to the market. No biggie right? Well after you pick some products they walk you to the counter and pitch you their membership.Once you decline they try to set up another appointment and when you decline that, they make an appointment for you and charge you a $120 no show fee using the card on file with no permissions to keep the card information.When you call about the charge, the entire staff who answers the phone have so many calls about this full review

  • Jul 2021

    I've had two appointments at this location and left disappointed both times. Don't waste your money thinking that you're going to leave relaxed and refreshed. The first incident: I was booked for a 90-minute massage. The massage therapist Nando was great! But the front desk only scheduled him for 60 minutes. No apology or accountability from the receptionist. The second incident: I booked a 60-minute facial with a BOGO mother's day offer. The card states "Get a free 60 minute massage, facial, or stretch session..." The receptionist confirmed this, but when I checked out I was overcharged. I was charged $120 out of pocket and only credited $50 for the value of the full review

  • Jun 2021

    So had two appointments for couples massages for my fiancé's birthday and get there and guess what they only have my appointment in the book at let me know that my fiancé's massage therapist called off and only my appointment was scheduled and they did not bother to give me a heads up he wasn't going to be available. They also did not even bother to offer to reschedule something for the same week just said "oh we have next Thursday" like we all the convenience to just waltz on in whenever we please. This places is a load of crap and I'd never recommend this horrible place negative stars if I could do that.



Monday: 8AM - 10PMTuesday: 8AM - 10PMWednesday: 8AM - 10PMThursday: 8AM - 10PMFriday: 8AM - 10PMSaturday: 8AM - 10PMSunday: 8AM - 10PM


Google Google: 4.1/5 Yelp Yelp: 4/5 Facebook Facebook: 4.8/5 Foursquare Foursquare: 7.3/10

Massage Envy

3639 Riverside Plaza Dr Suite 506, Riverside

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