Redwood City Nissan a Carnamic Car Center

went to the dealership with daughter to shop for her first car and experience. we looked for 30 minutes and she decided she liked one and wanted to see inside or test drive. went inside there was a woman at computer it was off and another guy they were just talking about nothing. Asked the guy for help. He looked around said sorry we're busy. We will help you when we're not busy. Nobody was there but us. Nobody looking at cars or buying. My daughter said wait how are they busy Nobody is here. I asked her if she wanted to wait or look else where she said. Let's go if they can't stop yapping to help us I dont want to buy a car from them. Well Nissan looks like you lost a customer who may of bought a new car and been a customer for life.

Asad and Vlad were super helpful and kept the environment professional, yet relaxed. They both easily answered every question that was thrown their way while explaining all the details without making anything overwhelming. Would definitely buy from them again.

I had an awesome experience at this dealership!! The guys here will give you a fair price for the cars, and I highly recommend this dealership to anyone!! I will definitely become a repeat customer.

I've been coming here for years. Great customer service team! Quiet and clean waiting room. The maintenance service team always takes great care of my car and don't try to do unnecessary services.

Awesome dealership. Just bought a car from them and it was the best and easiest car buying experience I ever had.
Thanks Asad for a fast and pain free selling process!!
Love the truck

Just purchased a Nissan 350Z here. I was treated with courtesy throughout the process. Edwardo and Galen were knowledgeable, patient professionals. Highly recommend.

I had an excellent experience working with Asad and Eduardo at this dealership. Both of them were incredibly helpful, patient, and professional throughout the entire process. They took the time to answer all my questions, were respectful, and made sure I felt comfortable and informed at every step.

Their customer service was outstanding, and I genuinely appreciated how friendly and supportive they were. I would highly recommend Asad and Eduardo to anyone looking for a great experience at a dealership. They are truly wonderful to work with.

Service was swift and lounge was chill.

I recently visited this dealership and worked with Julian, and even though I didn’t end up purchasing a car here, I felt compelled to leave a review because of the outstanding customer service he provided.

Julian was incredibly honest, knowledgeable, and patient throughout the entire process. He took the time to answer all of my questions, explain every detail clearly, and never once made me feel pressured to buy. It’s rare to meet a salesperson who genuinely cares about helping you make the right decision rather than just making a sale.

If you’re looking for someone trustworthy and professional to work with, I highly recommend asking for Julian — he truly sets the standard for great customer service!

Very poor overall experience with service. 2019 Leaf had diagnosed issue with powertrain under warranty that was unable to be fixed in two attempts and further service refused despite being able to demonstrate issue continues.

1) Brought car in with an audible clunk in drivetrain on acceleration and deceleration. Test drove and verified issue was not normal with technician. Recommended fix was to replace gear reduction unit. Noise still present on picking up car.
2) Demonstrated clunk persisted and again showed technician. Both front axles were replaced. Noise still present following picking up car. Service advisor said to record a video of the clunk, which I did.
3) Tried to bring the car back to show and demonstrate that the noise/clunk was still present, but was told to call Nissan Consumer Affairs and that the dealer would no longer work on the car for that problem as they claimed they couldn't reproduce the issue last time and that the car was operating as intended. Was told maybe Nissan would do a buyback or to take car to another dealer for that specific problem.

I've never been to (or worked at) another dealer/repair shop that refuses to work with a customer who can reproduce an issue (on a drivetrain component under warranty that was diagnosed and multiple fixes attempted no less). I know intermittent or hard to repair issues aren't fun to work on, but refusing service is a new low I have never experienced until now.

EDIT: I ended up calling consumer affairs and after much back and forth was able to setup an appointment with Golden State Nissan and the Regional Service Tech specialist who had seen the car at Redwood City Nissan. We test drove the car and verified the issue was not resolved by prior attempts. The noise was coming from the replacement gear reduction unit or possibly traction motor. Both were replaced and the clunk/click noise was resolved.

This dealership service experience and Nissan consumer affairs back and forth on top of the handling of the latest battery recall has severely soured my impression of Nissan. To be clear the people I've dealt with at Consumer Affairs and the Regional Specialist Tech were great, but the whole process itself was extremely grating. At this point I couldn't recommend this brand (or dealership) to anyone looking for a new car or service.