About Kaiser Permanente Hearing Centers of Northern California
The Kaiser Permanente Hearing Centers of Northern California provide a mixed experience for patients. The audiologists are generally kind and understanding, and the facilities have comfortable lobbies with amenities like air purifiers. However, the front desk staff can be inconsistent, with some struggling to communicate effectively with deaf or hard-of-hearing patients. The hearing aid repair process has also been frustrating for some, with malfunctions and extended wait times for adjustments. While the parking is free and convenient, the small lot can be challenging, especially for those needing accessible spots. Overall, the centers offer a range of services, but the quality of the patient experience can vary.
I'm neutral about this hearing center since the audiologist I was assigned is kind and understanding. I got my first pair of Phonak hearing aids in both ears and it was life changing... for 2 days until one spontaneously shut off. I got the hearing aids in April 2023 and had to visit this Kaiser about 8 times to fix the hearing aids. Good thing is that doctor extended my warranty. Bad thing is that I had a few beautiful days a where my hearing aids worked and I could hear and then one or the other would malfunction for months. So frustrating. It was sent back to manufacturer twice. When I got them back, I didn't have tuning appts - I just picked them up and had to come back to adjust the volume. Anyways, it's been a 5 month journey and I'm anxious to see what today brings.
I have taken my parents here for some years now.Kelly, audiologist who retired, was super duper.New audiologist was generally okay. Didn't bring up some things I knew to ask about with years of experience as a CODA.Front staff NOT GOOD.EVERYONE coming here for care is deaf.Front staff mumble and speak quickly. I've spoken to audiologist about it. Asked them to speak to front staff about it, provide them some training.At other Kaiser facilities in Redwood City, no problem. At the Audiology Center, CONSISTENTLY HORRIBLE.Parking not great. Hard to find a spot in the small lot, especially if you need an accessible parking spot for mobility aid users.I hope that Audiology...read full review
My experience at the Kaiser Permanente Hearing center was positive. The front desk customer service was fast, friendly, and informative. The lobby area is comfortable with lots of spacial seating. The lobby also had an air purifier. I have been to this center 3 times and each doctor/nurse was patient and helpful. The parking is free and there is plenty of space for your vehicle. If you need lunch there are also plenty of cafe's and taquerias.