Cypress Building

Jun 2023

I came here for an injection. asked the front desk about my appointment. she pointed me to another building. I went thru a large constrction site, got into the that building, but was told I have to go back to the first building...... when I came back, exactly the same staff told me there are two addrresses on the appointment I have to click the map, zoom in to find the location....... why there are two addresses for an apponitment any way? why she did not look at my appoitment carefully? it took me half an hour going back and forth. fortunately an old gentleman helped me direct me to the correct location.

Sep 2022

I came here with a family member who was in need of urgent care. She had been battling pain for a couple of days and needed to go to the emergency room. I dropped them off and then parked. As I was making my way towards the entrance where I left them, One of the workers came out to meet me. He asked if I could be helped by him and I said that I was here with my family member. He then rolled his eyes and told me that the emergency room was packed and that there was a potential for infection as there was a high case of Covid patients. I thanked him for his concern and stood outside to communicate with my family member via text message. What makes this a one star review is the fact that two new people walked into the emergency room, and this worker did not speak to them or stop them or even meet them outside as they were walking in. I understand that the workers have to do their job to prevent the spread of any type of sickness, but I think it is important to be consistent across the line. Someone might think that what he did to me as opposed to what he did to them is discriminatory. There were other people who went in after me and I found it a little uneasy that he allowed them to at least get into the entryway and he made an appointment to meet me outside to stop me. Again, I understand that he needs to do his job as do the other people but consistency is key. On another note, if there is a high risk of Covid infection, would it not make sense to go back to the protocols of extending the emergency room to the parking lot? Anyway, none of this makes sense to me. The hope is my family member is treated, and treated with respect while I am not in there to advocate for them. When I told my family member that I was not allowed to go in, they found that rather odd because they were not stopped the same way that I was. Again, consistency. On a sidenote, workers were on break should not be in the front of the hospital on their cell phones. It looks bad. And if these workers are going in and out of the emergency room, should they not be in a place where they can prevent the possible spread of anything? I doubt that disestablishment will read this because of how large of a business it is, but I thought I would put it here anyway just so people know.

Oct 2021

The nurse here in Department A turned me away even though I got in a horrible bike accident telling me I needed an appointment. I also made two calls prior to arriving to confirm this location accepts walk-ins and they said yes both times.She also gave false medical information and said I could get a tetanus shot “whenever, a year or many years after” getting major open wounds on my body. Multiple medical experts in and outside of Kaiser said I need to get it within 72 hours of the injury or I risk getting tetanus.I am really astonished at this poor treatment of patients who are undergoing severe pain and are at risk of infection.