Horrible. I wanted to do a telehealth vist for my daughter and they called and said we would have to come in because they wanted to see the wound infection in person. The website said they closed at 5:00pm and then they said no we are open until 6:00. So they scheduled me for 5:30. Then they called back and said they had to cancel because the only provider they had did not see children. Then they called again to explain again why they canceled. Never going there again.
Elijah Rosenfeld
Jan 2026
Patient Beware! First time coming here. Not a real Urgent Care. They don’t take patient’s on time of arrival, it’s based on Acuity level. I asked the front desk why it was taken so long and I’m supposed to read some sign in pink and black instead of letting me know when I arrived. It’s based on how sick you are when you see a doctor. It’s more like a mini ER. Lobby was pretty much empty and waited over two hours to see a doctor.
Lisa C
Nov 2025
Overall pleasant experience. Even arriving before they opened, it took about 2 hours to be seen & treated, pretty typical for urgent care. The RN and NP were friendly, compassionate, and thorough. I just wish the Poway center had an on-site pharmacy to make things even easier.
Vininth Vininth
Sep 2025
I visited Palomar Health Medical Group for an unexpected medical issue and received fast service from their relaxed staff who treated me like a person rather than a number.
Cyrus's Main Gmail Page “Cea” Carranza G.B
Jul 2025
This experience was horrible... I had injured my leg and was in pain and this hospital staff raised their tone at me .. showing absolutely no respect and so I was with my mother and they began raiding their tone at my mother two for absolutely no reason we did nothing wrong and I personally don't think that we deserved to be treated like that... It wasn't right... Furthermore, I would like to add that we became lost finding our way to urgent care and we asked for help until we figured it out and we didn't get the help we needed until the county helped us out! And, a nurse male tried to get into my phone!!! While I had asked them to charge it for me because it was at 7 percent a d after 5 minutes I asked them to get the phone for me and they were checking my notifications and seeing who was texting me and I found that Soo absolutely inappropriate!! I didn't say absolutely nothing but I didn't appreciate this behavior!!! Finally, I can never trust anyone to touch my belongings nor can I leave my stuff out of my sight in this hospital it's just the staff are not considerate of my privacy!!!
Ann Campi
Apr 2025
Nurse and Dr Najand were fabulous. Nurse was very friendly. The doctor was very thorough with her examination and listened to all of my concerns. It takes a while - but that is the way urgent care is, especially when your primary is booked solid. Good experience for being pretty sick.
Nora Safa
Feb 2025
Do not recommend. Seem understaffed and unable to properly meet demand.
Fox Maxy
Feb 2025
I went in Jan 27 2025 for chest and abdominal pain. I was there from 8pm to 2am. I was seen by Dr. Siyuan Wang at 1am, he angrily told me that I should not have come to the ER because, in his words, the ER is unable to diagnose patients. He was condescending when telling me that he did not know where my pain is coming from, but asked me if I knew what ibuprofen is. He racially profiled me. He was skeptical about my pain and he insinuated that I was there for false reasons. Dr. Siyuan Wang's racism and dismissive behavior is dangerous. If you are black or brown, I would not trust Dr. Siyuan Wang's discernment or treatment.
Peter Lee
Dec 2024
Checked in for an urgent medical pain. 2 hours and 40 minutes later, my wife is called in. The front office receptionist said, "That's normal." Came for an urgent medical condition, but not receiving an urgent care. If you need an urgent care, think twice before coming to this "urgent care" in name only. 😔 😠 😡
Sha Me
Dec 2024
I am a frequent flyer at this urgent care due to my work schedule. I have never had a problem at this urgent care. I am always treated with respect & leave satisfied with getting what I need. I've also almost always taken my kids here, sometimes to confirm broken bones, etc. We all have always been taken very good care of by all the staff & providers. This location is convenient to me & I am glad they are so close to me.
Craig
Horrible. I wanted to do a telehealth vist for my daughter and they called and said we would have to come in because they wanted to see the wound infection in person. The website said they closed at 5:00pm and then they said no we are open until 6:00. So they scheduled me for 5:30. Then they called back and said they had to cancel because the only provider they had did not see children. Then they called again to explain again why they canceled. Never going there again.
Elijah Rosenfeld
Patient Beware! First time coming here. Not a real Urgent Care. They don’t take patient’s on time of arrival, it’s based on Acuity level. I asked the front desk why it was taken so long and I’m supposed to read some sign in pink and black instead of letting me know when I arrived. It’s based on how sick you are when you see a doctor. It’s more like a mini ER. Lobby was pretty much empty and waited over two hours to see a doctor.
Lisa C
Overall pleasant experience. Even arriving before they opened, it took about 2 hours to be seen & treated, pretty typical for urgent care. The RN and NP were friendly, compassionate, and thorough. I just wish the Poway center had an on-site pharmacy to make things even easier.
Vininth Vininth
I visited Palomar Health Medical Group for an unexpected medical issue and received fast service from their relaxed staff who treated me like a person rather than a number.
Cyrus's Main Gmail Page “Cea” Carranza G.B
This experience was horrible... I had injured my leg and was in pain and this hospital staff raised their tone at me .. showing absolutely no respect and so I was with my mother and they began raiding their tone at my mother two for absolutely no reason we did nothing wrong and I personally don't think that we deserved to be treated like that... It wasn't right... Furthermore, I would like to add that we became lost finding our way to urgent care and we asked for help until we figured it out and we didn't get the help we needed until the county helped us out! And, a nurse male tried to get into my phone!!! While I had asked them to charge it for me because it was at 7 percent a d after 5 minutes I asked them to get the phone for me and they were checking my notifications and seeing who was texting me and I found that Soo absolutely inappropriate!! I didn't say absolutely nothing but I didn't appreciate this behavior!!! Finally, I can never trust anyone to touch my belongings nor can I leave my stuff out of my sight in this hospital it's just the staff are not considerate of my privacy!!!
Ann Campi
Nurse and Dr Najand were fabulous. Nurse was very friendly. The doctor was very thorough with her examination and listened to all of my concerns. It takes a while - but that is the way urgent care is, especially when your primary is booked solid. Good experience for being pretty sick.
Nora Safa
Do not recommend. Seem understaffed and unable to properly meet demand.
Fox Maxy
I went in Jan 27 2025 for chest and abdominal pain. I was there from 8pm to 2am. I was seen by Dr. Siyuan Wang at 1am, he angrily told me that I should not have come to the ER because, in his words, the ER is unable to diagnose patients. He was condescending when telling me that he did not know where my pain is coming from, but asked me if I knew what ibuprofen is. He racially profiled me. He was skeptical about my pain and he insinuated that I was there for false reasons. Dr. Siyuan Wang's racism and dismissive behavior is dangerous. If you are black or brown, I would not trust Dr. Siyuan Wang's discernment or treatment.
Peter Lee
Checked in for an urgent medical pain. 2 hours and 40 minutes later, my wife is called in.
The front office receptionist said, "That's normal." Came for an urgent medical condition, but not receiving an urgent care.
If you need an urgent care, think twice before coming to this "urgent care" in name only.
😔 😠 😡
Sha Me
I am a frequent flyer at this urgent care due to my work schedule. I have never had a problem at this urgent care. I am always treated with respect & leave satisfied with getting what I need.
I've also almost always taken my kids here, sometimes to confirm broken bones, etc.
We all have always been taken very good care of by all the staff & providers. This location is convenient to me & I am glad they are so close to me.