Serviceware, an Apple Authorized Service Provider, has been serving the San Francisco Bay Area since 1981. They specialize in warranty and out-of-warranty hardware repairs for all Apple products and Lenovo Think branded products. Over the years, Serviceware has built strong relationships with a variety of clients, including startups, small to medium-sized businesses, government entities, educational institutions, and Fortune 500 companies.
Customers consistently praise Serviceware for their exceptional customer service and knowledgeable staff. One reviewer highlighted the quick turnaround and high quality of service, stating they would not trust their devices elsewhere. Another customer shared a positive experience with an iPhone 13 repair, noting that quick repairs saved them from spending over $2,000 on new devices. Additionally, a reviewer appreciated the clear explanations provided throughout the repair process and the reasonable flat fee quote for a MacBook Pro battery replacement, which included all costs.
Overall, Serviceware is recognized for its responsiveness, reliability, and effective solutions. Many customers express their intention to return for future repairs, reflecting the trust and satisfaction they have in the service provided. Their commitment to customer service and clear communication makes them a top choice, especially for Lenovo and Apple products.
The kiddo got some water in his MacBook. Yay for AppleCare, but super shout out to Serviceware! They were super nice and super fast! Fortunately the damage wasn’t too bad. They had another thing near my house, so even dropped it by, less than three hours after I dropped it off. I hope I don’t need them again, but if (when?) one of my devices act up again, they’ll be my go to.
I cannot say enough good things about this place. I came in for a warranty repair on a Lenovo ThinkCentre mini PC at end of July and they took great care of me. Super nice people and excellent service. PC works great now.
My 10 month old Lenovo laptop that I use for work had a defected battery that was still under warranty. Serviceware and another vendor that was in my city was the only Lenovo authorized dealer that could do that work under the warranty. I reached out to the vendor in my city and Serviceware. Serviceware got back to me the next day, they are also 50 miles from me. I spoke with Justin and he was super nice and extremely helpful and provided all the guidance on what I needed to do while I wait for the battery to arrive at their shop. So based on their excellent customer service, I decided to go with them. I also dealt with Jenn and she was also extremely nice. They are extremely… read full review
1048 Serpentine Lane Suite 311, Pleasanton, CA 94566
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