Geek Squad

Dec 2022

I want to sing the praises for Gabriel Serrano. I had inadvertently allowed a scammer, believing them to be Geek Squad, control of my laptop. After being inside my laptop for over 30 minutes, they called me back with a series of issues including a Trojan and “someone turned off my defender.” Then the scammer said for $299/year, they would make sure this would never happen again to me. By then, I figured out I had been had. I am not a computer person (as you have probably ascertained) and I was appalled at myself for my stupidity and my trust and also, very afraid. I went into Best Buy and made an appointment for two days later. I had the good fortune to have Gabriel...read full review

Dec 2022

I want to sing the praises for Gabriel Serrano. I had inadvertently allowed a scammer, believing them to be Geek Squad, control of my laptop. After being inside my laptop for over 30 minutes, they called me back with a series of issues including a Trojan and “someone turned off my defender.” Then the scammer said for $299/year, they would make sure this would never happen again to me. By then, I figured out I had been had. I am not a computer person (as you have probably ascertained) and I was appalled at myself for my stupidity and my trust and also, very afraid. I went into Best Buy and made an appointment for two days later. I had the good fortune to have Gabriel...read full review

Oct 2022

Very helpful. Especially from Gabriel and David. I brought in my laptop, thankfully nothing was really wrong with it, but they were helpful and I feel could use extra hands. Overall, appreciate the professionalism and expertise despite it being my own blunder haha. Take care!