St.Joseph Health Family Medicine

Jan 2025

Since establishing care almost ten years ago we’ve had many issues with getting appointments, getting through on the phone and getting sufficient and timely care. It had taken a year to get necessary tests and labs to determine I needed surgery on my thyroid because they take ages to send referrals and orders. If a member of my family didn’t see the doctor at least once each year, they would drop them and require a new patient cost and 3 month wait, even if they were super sick. We’ve had to go to urgent care often due to lack of availability at this office. When a medical assistant erroneously informed me I had lymphoma over the phone and we were left scared for...read full review

Mar 2023

This practice has some absolutely AMAZING providers, but the customer service is completely non-existent. I have called the last 3 days, and the phone lines have been off for various reasons (today the phone lines are shut down for a meeting at 10am on a Tuesday). When I did get through a month ago, they offered either an appointment a month away or told me to go to urgent care. It's such a bummer that so many amazing providers are at this practice, because it's IMPOSSIBLE to get an appointment to see one. I really don't want to leave my wonderful provider, but with a non-existent office staff, I am going to have to leave. I hope the providers see all of these reviews,...read full review

Mar 2020

New patient, or was going to be. Got switched to Dr. Guyer by my insurance and called to schedule an appointment. The individual that answered the phone replied that the first appointment was the end of April. I tried to explain my situation, and she acted as though I was waisting her time. I have never met the doctor, but based on my first experience with office staff I will be looking for another provider.