About Petaluma Emergency Physicians
Petaluma Emergency Physicians provides exceptional emergency care to patients. The staff is extremely friendly, compassionate, and competent, making patients feel well-cared for and confident in their medical care. The ER team is knowledgeable, professional, and prioritizes patients according to medical acuity, even in busy and stressful situations. Patients receive clear explanations and answers to their questions, and the staff goes above and beyond to reassure patients they are in good hands. The hospital's ability to handle billing and insurance claims efficiently, such as with Kaiser, makes the experience less stressful. Overall, Petaluma Emergency Physicians is a highly recommended destination for emergency care.
Avoid this ER at all costs, worst patient care I've ever witnessed (not only for me but the other individuals that were also there). The ER staff (mainly nurses, assisting staff, doctor, etc.) were too busy gossiping about their personal lives instead of administering attention and care to ER patients. I also directly witnessed one male nurse making fun of and laughing at the incoherent patient next to me stating "he sounds like my old dog" because the guy was intermittently making noise (I'm assuming due to being uncomfortable or in pain). That's the type of shit people get fired for, and in my opinion shouldn't be tolerated. Bedside manners - 0. Patient care - 0. Timeliness of results/doctor updates - 0. Professionalism - 0. Overall score - 0. In an emergency, if afforded, drive a few extra minutes to go to Kaiser ER. This place should be avoided, or at most the last resort/option.
I will NEVER go to the Petaluma Hospital again. I went in for what I thought was pneumonia. It was 5:00 pm on a weekend and I was the only patient in the waiting room. I checked in and continued to ask about my wait until finally at 7:45 pm I was seen by the trauma nurse. She put the covid test strip up my nose and sent me back to the waiting room. At 8:15 I told the receptionist that I was leaving. She caught the doctor as he walked by and within 5 minutes I was taken back to the trauma room and the doctor gave me the diagnosis of RSV. I was then released. I later received a bill for $5,100!!! the insurance paid $2K and they want $3K from me. A JOKE!!! No Service but EXTRA ORDINARILY HIGH charges and I didn't even get INTO the emergency room.
Not the best took three nurses 45 min to get an I.v in blown out veins not a great experience didn't have equipment near by that they need to do I.v. Blood squirted everywhere shoes the floor not very professional