Exer Urgent Care - Pasadena - Allen Ave

Exer Urgent Care on Allen Ave in Pasadena offers more than just walk-in clinic services. They have board certified ER doctors and innovative patient features such as VirtualCare by Exer, a telehealth option, an online Patient Portal for test result access, and an in-house COVID-19 PCR lab for secure and reliable results. The facility is clean and has a welcoming and organized atmosphere. The staff are commended for their kindness, helpfulness, and commitment to patient well-being. They provide timely and effective care, taking the time to listen to concerns and address any queries. The professional staff at this urgent care are highly efficient, reliable, and responsive to feedback. Patients have had positive experiences and recommend this facility for its outstanding service.

Dr. William Lenaburg is praised for the excellent quality of care he provides. He is described as empathetic, a great listener, and having a wide array of knowledge concerning diagnosis and treatments. The staff are friendly, fast, and the Mobile check-in process is efficient. Patients express their preference for this urgent care, considering it the best place in Pasadena, and appreciate being in and out quickly with the help they need.

Patients who have experienced healthcare systems in other countries, such as Australia and the UK, find this urgent care to be exceptional, reminiscent of the quality care they received back home. The staff are noted for taking the time to talk to patients, genuinely wanting to help, and not making them feel like a burden. Dr. Lenaburg, in particular, is highly regarded, with patients describing him as incredible and wishing he was their primary care physician. The overall experience is characterized as being treated like an actual human being, with great communication and a warm, professional atmosphere.