iti Direct Mail is a company that provides direct mail marketing services specifically for small and medium-sized businesses. They understand the difficulties these businesses face with in-house printing and mailing, offering a comprehensive one-stop solution. iti Direct Mail focuses on delivering affordable and reliable marketing services to help its clients succeed.
Clients praise the company's user-friendly website, which provides clear information and answers common questions. They also highlight the excellent customer support, which is both responsive and helpful. The quality of the finished products, such as brochures, is consistently high. Customers have shared positive experiences, noting how helpful and knowledgeable the staff are, with some having personal reps who genuinely care about their needs. They appreciate the ease of online ordering, the timely delivery of their mailings, and the high quality of printed materials like newsletters. Overall, iti Direct Mail makes the process simple and efficient, saving clients time and effort while ensuring their marketing materials look great and are sent out on time.
4.5 STARS, only because 5 is perfection and nothing & no one is perfect. Their customer service and turnaround time are 4.8. Their font selection is extensive and offers great options. 4.2 for the font selection and legibility. We did have to request customer service to address the issue - they did, and quickly. They also got the order completed and mailed 2 days prior to the ETA. 4.8
I was geofarming a particular route and I had set a budget based on that route. Originally it had a little over 700 recipients, then when I went to copy the order with a new post card design, it went up to over 1000 recipients, messing with my budget and my audience. It was a shame, I couldn't get an explanation as to why it changed, in the end I chose a different route and that also messed with my consistency. I hope this isn't a regular thing, because what good is geofarming without consistency. I'd be better if I just got the lists and did it myself if I can't rely on the consistency. Also, on another note, It would be nice to have at least one printed sample sent… read full review
Amazing experience, this was my first time doing a mail campaign and the staff helped me through every part of the process. I really appreciate the level of customer service this business provides.
115 West California Boulevard Suite 286, Pasadena, CA 91105
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