The clinic people are really helpful and very professional. No complaints about them but Dr. Avakya? Terrible people skills. I go with my husband and hes so rude! Very receptive to males but I don't know about females. He might need to retire ?
August 2024
Cristina is very rude has a bad attitude. Very sassy when asking a question. She asked if she could help me so I told her my line of business. Then she rudely said I'm helping someone else. There was no one standing there. A lady was by the door on her phone for 12 min. And I stated I was just here to pick up some progress notes from last visit. She said well I'm waiting for her. Why couldn't she just have a look? And not give attitude?? The visit prior I had a good experience with the other two ladies. They are pleasant, smiling, had a good attitude. I appreciate their diligence and humility in providing excellent service. Hopefully it will rub off on... read full review
June 2024
This feedback is to let Optum know that it is getting harder and harder to book appointments with the suggested referral providers. They don't have openings until a month or two months later. I was able to book a urologist appointment for July 30th for my constant bladder pains. This type of medical attention is not the service that us paying customers should receive. Our health concerns should be treated with urgency not as a business. I have called multiple obgyn doctors available on the Optum website and none of them take new customers, but my Optum in Glendale has no obgyn in house so I have to seek something outside with no luck because none take new customers.... read full review
The clinic people are really helpful and very professional. No complaints about them but Dr. Avakya? Terrible people skills. I go with my husband and hes so rude! Very receptive to males but I don't know about females. He might need to retire ?
Cristina is very rude has a bad attitude. Very sassy when asking a question. She asked if she could help me so I told her my line of business. Then she rudely said I'm helping someone else. There was no one standing there. A lady was by the door on her phone for 12 min. And I stated I was just here to pick up some progress notes from last visit. She said well I'm waiting for her. Why couldn't she just have a look? And not give attitude?? The visit prior I had a good experience with the other two ladies. They are pleasant, smiling, had a good attitude. I appreciate their diligence and humility in providing excellent service. Hopefully it will rub off on... read full review
This feedback is to let Optum know that it is getting harder and harder to book appointments with the suggested referral providers. They don't have openings until a month or two months later. I was able to book a urologist appointment for July 30th for my constant bladder pains. This type of medical attention is not the service that us paying customers should receive. Our health concerns should be treated with urgency not as a business. I have called multiple obgyn doctors available on the Optum website and none of them take new customers, but my Optum in Glendale has no obgyn in house so I have to seek something outside with no luck because none take new customers.... read full review