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Palo Alto Vision Optometry
109 California Ave Ste D101A, Palo Alto
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I had a great experience buying prescription glasses here. From the moment I walked in, I found the office staff super friendly and helpful. Someone asked me what I was looking for, and walked me around the displays to explain all the brands that would match my interests. They seem to carry plenty of non-Luxottica brands if that's important to you. They also have a variety of Masunaga frames! My only suggestion is to please list the brands you carry on your website. I would have visited a lot sooner!
Had a great experience with them for years until I was forced to accept a newer doctor one day. My doctor wasn't changing practices and they asked if I would prefer to keep him (to which I said yes!) before they told me they were transferring me anyway to another doctor. The assistant informing me also said it rudely. I'd been a good customer, paid all my bills, never canceled appointments, was easy to deal with, etc, so this was disappointing and I decided to change practices. I did have a great experience for many years so I'll still rate them four stars, but the ending was disappointing.
Dr. Le truly cares about his patients. Back in 2018, I happened to experience a curtain in my left eye a week before my appointment with him. In the appointment, he immediately diagnosed me with retinal detachment and became very concerned (He was more concerned than me because I didn't know the severity of retinal detachment) . He called around eye ERs to see if I can be seen by an ophthalmologist the same day and get a surgery ASAP. Following his instructions, I had the surgery at Stanford Hospital the next day and fortunately my vision was largely preserved. In the past 7 years after my surgery, Dr. Le always thoroughly checked my eyes and paid special attention... read full review