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LensCrafters

4.3 199 reviews
Overall rating
4.3
out of 5
199 reviews
5 star 80%
4 star 0%
3 star 1%
2 star 3%
1 star 16%

About LensCrafters

LensCrafters, located at 270 University Avenue, is committed to providing high-quality eyecare and excellent customer service. The team is dedicated to ensuring that each patient sees their best, offering a range of premium lens solutions and designer brands. The store accepts most vision insurance plans and welcomes all prescriptions. Reviews praise the team's kindness, helpfulness, and expertise, with employees going above and beyond to provide exceptional service. Customers have had their sunglasses repaired without charge and were impressed by the quick and efficient repair process. Overall, LensCrafters offers a 5-star experience from start to finish.

The recent reviews highlight the great experience at LensCrafters. Customers describe the team as the "best team" and praise the professionalism of the doctor, Dr. Nathan Hsu, who explained everything easily. Natalia, in particular, is praised for making the appointment easy. The lenses are described as beautiful and pretty, and customers are satisfied with them. The staff is also commended for their patience and kindness.

5.0
The service here is awesome!!! Clean facility with the most caring and considerate staff!!!
Five stars all the way!!!
⭐⭐⭐⭐⭐
5.0
Huge thanks to Alex, the store manager at LensCrafters Palo Alto, for going above and beyond to resolve an issue with glasses I purchased at another location that couldn’t fix the problem.

What stood out was that the effort wasn’t about saving the sale, but genuinely turning around my experience. It restored my hope that there are still people in this business who are passionate about what they do and truly care about their customers.

The entire staff was also friendly and attentive. Despite how busy the store was, not a single customer seemed to be overlooked.

I would highly recommend this location over any other LensCrafters in the South Bay. Exceptional customer… read full review
5.0
Alfredo was very helpful with getting me situated with the right glasses and made sure they fit great. Very much appreciated. I’d recommend speaking with him if youre not sure exactly what you’re looking for
Photos of LensCrafters, 270 University Avenue,  Palo Alto
All 18 photos

Hours

Monday 9AM - 6PM
Tuesday 9AM - 6PM
Wednesday 9AM - 6PM
Thursday 9AM - 6PM
Friday 9AM - 6PM
Saturday 9AM - 6:30PM
Sunday 10AM - 5:30PM

Location

270 University Avenue, Palo Alto, CA 94301

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LensCrafters · 270 University Avenue, Palo Alto, CA 94301

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