Mirage Retractable Screens

I spent thousands of dollars buying retractable screens from them. When I had a problem with the installation of one of the screen thresholds they refused to come out and repair it unless I paid them for the repair. You would think that after spending that much money they would go out of their way to take care of me. I won't be using them in the future.

The screen door is exactly what I wanted. But one side of the screen door does not work very well. I called them a few months after it was installed and told them it wouldn't open all the way. They sent someone out said they fixed it and then I didn't use the screen door for a while. When I used it again and had it open for a long period of time, when I went to close it, it wouldn't close all the way again. I called them and asked them to please send somebody out because it still doesn't work right. She argued with me and said it was past the warranty of one year and it would cost me $270. I said never mind I'll leave a bad review that you don't... read full review

VERY POOR CUSTOMER SERVICE! Stay away from this vendor. Their product is just OK (Mirage brand), but they really screw you over when it comes time for any type of service needed. Here in the desert, this type of retractable screen door will likely need service from time to time. 60 days after installation, we had to have a tech come out and re-tension the springs in the doors. We have had nothing but issues with this product since it was installed. This double retractable screen door cost about $1,100 installed in Fall 2021. We are using it again after all the blow sand storms this past year. I called this company (rude person answers the phone, like I was bothering her... read full review