I’m visiting a friend, and she surprised me with a massage after a 14-hour flight from Japan—I was really excited. The facility is tucked into a suburban area with easily accessible street parking. However, the space did not match the photos online. The lobby itself was clean, and the receptionist was initially pleasant.
We paid upfront in cash, as required by the salon’s policy, and completed all necessary paperwork. At no point—online, in the paperwork, or verbally—was there any mention of a required 20% gratuity for massages.
The massage was great. As we were leaving, I tipped my masseuse with the remaining cash I had on hand (about 15%). My friend had stepped outside to take an important phone call. At that point, the other masseuse followed us outside and insisted we return to the salon, stating we must pay.
I explained that we had already paid prior to the service.
When we returned to the receptionist, she demanded 20% tip stating its mandatory. We explained that we were not informed of any mandatory gratuity and tips are based upon service. Despite this, they continued to insist.
If a 20% gratuity is required, it should be clearly disclosed upfront or automatically included in the total cost. Being approached outside after the service to demand additional payment was both uncomfortable and unprofessional.
Heidi Williams
Apr 2026
Good massage and prices. Convenient local massage place.
Peter Salido
Apr 2026
Masage was ok They charged 20 dollars more than what they said on the phone Plus charged mandatory 20% tip without telling you before you book
lee park
Apr 2026
booked the 60 min session. they didn't work on some of the areas i circled which were my lower back and forearms. only worked on my upper back/shoulders and my legs. my masseuse also kept scratching her head, like she'd stop massaging me to scratch her head. it's unsettling when you're getting a massage and your masseuse is consistently scratching their head. when i got up i saw the towel that i laid my head on when facing forward, and it had a bunch of hair on it that i know is not mine. it was a really subpar experience, i wouldn't come back
Sara Biglari
Apr 2026
One star, I am just going to leave it at that. One star.
Brittney Newman
Feb 2026
My first experience was great preferred a man next time
Hannah Fisher Kelley
Feb 2026
Super nice, and affordable
Holly Keene
Feb 2026
My massage therapist was wonderful. She was attentive to my body and found lots of tense spots. Service was timely and straight-forward, I will definitely be back!
Steven Brower
Feb 2026
Affordable & professional
Susan Weber
Jul 2025
Fantastic one-hour reflexology. Always top notch. I've been a customer for many years. Highly recommend.
Dez Monae
I’m visiting a friend, and she surprised me with a massage after a 14-hour flight from Japan—I was really excited. The facility is tucked into a suburban area with easily accessible street parking. However, the space did not match the photos online. The lobby itself was clean, and the receptionist was initially pleasant.
We paid upfront in cash, as required by the salon’s policy, and completed all necessary paperwork. At no point—online, in the paperwork, or verbally—was there any mention of a required 20% gratuity for massages.
The massage was great. As we were leaving, I tipped my masseuse with the remaining cash I had on hand (about 15%). My friend had stepped outside to take an important phone call. At that point, the other masseuse followed us outside and insisted we return to the salon, stating we must pay.
I explained that we had already paid prior to the service.
When we returned to the receptionist, she demanded 20% tip stating its mandatory. We explained that we were not informed of any mandatory gratuity and tips are based upon service. Despite this, they continued to insist.
If a 20% gratuity is required, it should be clearly disclosed upfront or automatically included in the total cost. Being approached outside after the service to demand additional payment was both uncomfortable and unprofessional.
Heidi Williams
Good massage and prices. Convenient local massage place.
Peter Salido
Masage was ok
They charged 20 dollars more than what they said on the phone
Plus charged mandatory 20% tip without telling you before you book
lee park
booked the 60 min session. they didn't work on some of the areas i circled which were my lower back and forearms. only worked on my upper back/shoulders and my legs. my masseuse also kept scratching her head, like she'd stop massaging me to scratch her head. it's unsettling when you're getting a massage and your masseuse is consistently scratching their head. when i got up i saw the towel that i laid my head on when facing forward, and it had a bunch of hair on it that i know is not mine. it was a really subpar experience, i wouldn't come back
Sara Biglari
One star, I am just going to leave it at that. One star.
Brittney Newman
My first experience was great preferred a man next time
Hannah Fisher Kelley
Super nice, and affordable
Holly Keene
My massage therapist was wonderful. She was attentive to my body and found lots of tense spots. Service was timely and straight-forward, I will definitely be back!
Steven Brower
Affordable & professional
Susan Weber
Fantastic one-hour reflexology. Always top notch. I've been a customer for many years. Highly recommend.