About Kaiser East Bay Cancer Center
Kaiser East Bay Cancer Center is known for its compassionate and attentive staff, providing quality care to patients undergoing various treatments. Many patients commend the team for treating them with courtesy and dignity during their visits. The center offers a range of services, including CT scans and lab tests, with staff members like Lisa Murphy receiving high praise for their professionalism and warm demeanor. Patients appreciate the clear communication from the team, which fosters a supportive environment, especially during challenging times like cancer recovery. The facility is easily accessible, and patients have reported a smooth experience with procedures and appointments. Although some have noted minor inconveniences, the overall sentiment highlights the center's commitment to patient care. The staff, including nurses and doctors, are recognized for their attentiveness and willingness to listen, which is crucial for patients navigating their health journeys. This dedication to patient experience, combined with the center's reputation as a major cancer treatment hub, makes Kaiser East Bay Cancer Center a trusted choice for many seeking care.
I came in for a CT scan appointment yesterday. Amazing staff: Shari, Meetel, Maria... and a few others I failed to remember their first names (I am so sorry!) They treated me with common courtesy and human dignity. The procedure was precise and swift. I read all the reviews about this facility before I arrived. Kaiser is not perfect, but who is? I am sure there are a few staff members that are not conforming to the new Kaiser culture, and cause a bad experience on some patients. But it can happen in any institutions. Dr. Giacalone was kind enough to call and follow up on my situation. That is the human touch I cherish most in my recovery journey from cancer. I sense it is an assumed mandate of the Oakland raidation oncology team. Thank you all and keep up the good work!
I visited this Lab because they are open on Saturday. I stopped around 1 p.m. on 2/10/2024 was greeted warmly by Lisa Murphy who was wonderful! She was patient, kind, and infomative. She gave me directions on how to seamlessly complete both my blood test and urine test seamlessly during the same visit (I didn't know that a urine test had been ordered for me by one of my specialist doctors but Lisa informed me of this.) Lisa is obviously well-trained on using her desktop resources. Lisa is terrific at her job and scores an A+ for customer service and professionalism, all wrapped around a warm heart. I had been a little confused when tring to make an appointment for the lab on the KP.org website. After selecting 3701 Broadway as my desired choice for the lab, I got a big column of times to choose from and they all said "OAK LAB TECH BMOB" I had no idea what that all meant. Later I asked Lisa, and she informed me that BMOB stood for Broadway Medical Office Building and that refers to the 3701 location. Not surprisingly, Lisa knew exactly what I was talking about and was able to clarify for me and reassure me that this the right thing to be viewing on the website for making a lab appointment at the 3701 building. Thanks, Lisa!
I came here to get my staples removed. This place was very easy to find. It was in the department that did my surgery, Did you know that Oakland Medical Center is a major cancer treatment center? People come from all over for treatment. But I came here, signing in was fast enough and I waited. Unfortunately, they don't use a numbing cream for staple removal and I'm a baby when it comes to pain. Only six of the staples hurt while they were being removed. The doctors from my department were all fantastic as well and I was hoping to see them. I was grateful to meet Nurse Robyn and I know that she was as careful as she could be when removing the staples. I really love their communication and them actually listening to me and what I was saying, and more importantly, that they believed me. It's hard to trust someone who insists on telling me what I'm feeling and what's going on in my body. I appreciate the agency that I had here to speak my truth and be heard. It really helped in the healing from a major surgery.