In Vision Optometry

Sep 2024

VSP member. Made an appointment online, and upon showing up to that appointment I noticed everyone in the office had a mask on (only 2 employees in the office). That prompted me to immediately ask if I was going to be denied service if I don't wear a mask. One employee locked the door behind me (illegal fyi) while the other answered, "It's the optometrist's policy". I said I didn't want to wear one since everyone else is and that if it was going to be a requirement it should be in the appointment process. The employee then told me that I was informed, and there would be a $75 non-cancellation fee. I acknowledged and attempted to leave, and met the locked door which I had to ask to be unlocked to leave. Upon re-going through the website's appointment process, I verified that nowhere in the process does it tell you that masks are required, however in one of the 4 emails I got from them confirming the appointment, one line does say "we need you to wear your mask". So when I received their bill in the mail and called to pay. What I didn't know until attempting to make an appointment with a different Optometrist who isn't afraid of the environment, was that my VSP benefits were held up by this original InVision/Jane Optometrist. Maybe that is common practice to hold someone's benefits hostage for $75 on account of a mask requirement burried in one of 4 emails sent to me AFTER I set the appointment... but hey, don't spend it all in one place, and get some fresh air? 3 Stars because the appointment process worked, the employees didn't give me attitude, and they were successful in taking the lien off of my vision benefits. Suggestions: 1) Put your ever-important mask requirement in the appointment-making process, not just a line in a slew of confirmation emails. 2) Don't lock the door behind customers. If there is an emergency and your employees or customers are delayed in exiting the building, you would be held liable for their damages since it is already illegal to lock those doors during business/operating hours. You can change your door hardware such that people can exit but not enter... but you can't dead-bolt people inside your building during business hours.

Nov 2023

I have been seeing Dr. Hafen for some years now and she has always been very professional and efficient her staff is very helpful and kind. Thanks for being you. helpful, kind, considerate, polite and professional.

Oct 2023

Dr. Hafen is all you want in an optometrist: skilled, diligent, and detail-oriented. She and her staff are always very helpful and friendly. The frame selection is great. The office is centrally located and easy to get to all modes of transit. It's always a pleasure going to In Vision for eye care.