New Products Inc. - Caldera Spas / FreeFlow Spas

Nov 2023

Our hot tub sprung a leak and within 12 hours of calling New Products, James came to our house and repaired the leak in an hour. Quick, fast, efficient service! Highly recommend this business, they were so informative throughout the process.

Nov 2023

We purchased a hot tub about a month ago from Jim/James. We vetted several companies and we're SO HAPPY we went with Jim/James. The post-sale service has been exceptional. If you've never had a hot tub in your life, you'll need education after installation. They not only gave us a 1 hour training session but answered all of my follow-up phone calls and continued to advise me.If you live anywhere in the bay area, buy a hot tub here. If i could give 1000 stars I would.

Jul 2022

I’d give more than 5 stars if I could!We bought a new cover for our 2010 Kauai Caldera Spa from Jim at Caldera / Cal Spas in Novato a few months ago. His store was the only one in the bay area who had it in stock. Fast forward to June 15th 2022, our hot tub stopped heating up. We tried everything to get it heating again with no luck. We live in Pinole & I called at least 5 bay area “hot tub repair professionals” & not one called me back. My father gifted us this Caldera Hot Tub which he purchased @ a Caldera supplier in Berkeley in 2010 & they could not or would not help us, truthfully I felt like they didn’t have the time of day for us! I called Jim @ Caldera...read full review