About New Products - Caldera Spas / FreeFlow Spas
New Products Inc. - Caldera Spas / FreeFlow Spas has been servicing the North Bay since 1976, offering a wide range of quality hot tubs and spas. Their staff possesses unsurpassed knowledge and expertise in repair and installation, providing excellent customer service. Customers praise the company's industry-leading warranty, responsive maintenance support, and the exceptional service provided by their knowledgeable staff. Whether you are shopping for a new hot tub or need maintenance on an existing one, New Products Inc. is known for their commitment to ensuring customer satisfaction and delivering top-notch service. Many customers highlight the durability of the tubs and the quick, helpful service, often responding within hours after calling for minor repairs or maintenance. The team is recognized for their fair prices, excellent support, and the ability to handle service, delivery, and installation efficiently. Customers also appreciated the thorough education provided after purchase, ensuring they felt confident in using their hot tubs. Overall, New Products Inc. is highly recommended for anyone in the Bay Area looking for quality hot tubs and reliable support.
Jim is great to work with. The tubs last forever and the service is amazing. I needed minor service after 10 years and they show up within hours of calling. I’ve bought 2 tubs at 2 different homes and they have been great to work with over many years. Highly recommend
Just purchased my second spa from Jim Henderson and company and they are simply the best in the business. Their product and industry knowledge is top notch and they provide fair prices and excellent service. Special shout out to James and Katrece who do all the heavy lifting (literally) and do an excellent job manage service, delivery, installation and support. If you need a tub in Marin these guys are the best!
Hello, I purchased a Caldera spa last month from New Products. I am thrilled with the purchase and the 5 Star service they provide. They offer great service, an industry leading warranty and are always available to answer my maintenance questions. If you are shopping for a Hot Tub, do yourself a favor and swing by New Products and talk to Jim or Patrice and they will take great care of you!!