About Katies Salon
Katies Salon is a highly praised nail salon known for its cleanliness and attentive service. Clients appreciate the care given to nail procedures, especially from Steven, who is recognized for his amazing detailed artistic work and dedication to perfection. Many visitors recommend bringing a mask and paying in cash to avoid credit card fees. The salon is run by a friendly family, and clients often mention the excellent service provided by Amy's husband, who is gentle and patient. Steven goes above and beyond, often spending over an hour on nails to ensure satisfaction, even accommodating last-minute requests. With a focus on quality, Katies Salon is considered a hidden gem, making it a popular choice among locals looking for professional nail care.
This review is based on three visits. Jimmy does a wonderful manicure--probably the best I've ever had. I returned to him after going elsewhere, and he had to remove a thick layer of gel. He wasn't shy about pointing out how much work it was. On my third visit (today), however, the experience changed. He refused to see me, saying that I was too sensitive during gel removal. I've never had issues with gel removal before, but with him, I did flinch on one or two fingers because he seemed to go a bit too far. That said, it's not something that would have stopped me from coming back. I even had to ask--almost beg--him to remove my gel nails using acetone. He said it would take too long, but I told him I wasn't in a rush. When I asked again, I noticed the salon was nearly empty, with only one other customer who was already being helped. I'm not sure if this behavior was due to rudeness or possibly a language barrier, but after today's visit, I felt very unwelcome and unwanted. I did communicate this to them, because if this level of customer service continues, they may lose more customers. From what I understand, they've been in business for a long time, but each time I visit, the salon is mostly empty--except for who I assume is their son, who always seems to have a steady stream of clients. I really appreciate the convenience of the location--it's just two minutes from my home. I also genuinely like the quality of Jimmy's work, and the pricing seems fair for both the customer and the business. However, they need to improve their customer service, friendliness, and overall approachability.
I was way past due on a Pedicure and due to see a Podiatrist and didn't want to see him with my feet looking so terrible! Katie's Salon is nearby and I've always wanted to check them out, so I called to make an appointment and I was elated when they had space for me to come in! I arrived at my scheduled time, the parking lot is small sharing space with Fratelli's, and Candela's, and I believe a liquor store, however there was plenty of space for me to park. Upon entering I was greeted graciously and asked to choose a color and I chose a pretty hot-pink color since it's February. Once I chose they seated me at the pedicure chair that had some nice massage action on my tense muscles. I counted 4 or 5 Manicure stations and 2 pedicure stations. Everything looks clean and fresh and there is no chemical smell. My pedicurist did an excellent job with my feet, the only thing I wished was maybe a firmer massage on my feet, she was barely touching my feet and being too gentle. The price was very affordable compared to other salons. I will definitely be returning!
Small, no-frills salon. My basic gel pedicure turned out neat and clean — great shaping, even polish, and the final result looks really nice. It was also very economical, which I appreciate.
The experience itself is quite basic. The massage chairs do have massage functions, but the technician controlled the settings, so I couldn't adjust it to my own comfort level. There also aren’t the extra spa-style steps or pampering touches such as calf massages.
One note — the color that ended up on my toes wasn’t exactly the one I picked. It was similar and still looked good, so it wasn’t a big issue, but I’m guessing there may have been a communication...read full review