This review is for Esmeralda! I was getting married in Napa but as a DIY bride—aka someone offered their house for us to get married in for free) Naturally, I wasn’t about to fork over thousands of dollars for a Napa MUA, so I decided to just do my own makeup. Hair, on the other hand, I knew I couldn’t do, so I decided to just go to Ulta. I also needed to cover up this embarrassing back tattoo I had.
Everyone I told this plan to was basically, like, “Uhhhh, are you sure?” And boy, did Esmeralda prove them wrong. My hair looked great, my tattoo was COMPLETELY COVERED UP. Literally no one in my family could even tell I had a secret huge colorful... read full review
March 2025
I purchased a kit today and when I got home, discovered that the instructions were missing. I didn’t have a receipt due to a technical snafu so I called the store. Manager Stephanie was my angel hero tonight- she found another kit that was damaged out, scanned the instructions, and emailed them over to me. She then called me to make sure I had received them. It is rare that companies step up to this level of service any more. I will be an Ulta customer forever! Thank you, Stephanie, for saving this tired mama’s day. At least my hair will be fresh and rejuvenated now!
April 2024
I would like to echo my experience that was similar to another reviewer. Eyes were definitely on me and my teen daughter the whole time we shopped and then their attitude changed when I spent hundreds at the counter. I am a tomboy but my daughter is a proud girly girl. I wish this staff would come into the 21st century and realize that people of all colors, all fashions can shop make up. But this IS Napa.
This review is for Esmeralda! I was getting married in Napa but as a DIY bride—aka someone offered their house for us to get married in for free) Naturally, I wasn’t about to fork over thousands of dollars for a Napa MUA, so I decided to just do my own makeup. Hair, on the other hand, I knew I couldn’t do, so I decided to just go to Ulta. I also needed to cover up this embarrassing back tattoo I had.
Everyone I told this plan to was basically, like, “Uhhhh, are you sure?” And boy, did Esmeralda prove them wrong. My hair looked great, my tattoo was COMPLETELY COVERED UP. Literally no one in my family could even tell I had a secret huge colorful... read full review
I purchased a kit today and when I got home, discovered that the instructions were missing. I didn’t have a receipt due to a technical snafu so I called the store. Manager Stephanie was my angel hero tonight- she found another kit that was damaged out, scanned the instructions, and emailed them over to me. She then called me to make sure I had received them. It is rare that companies step up to this level of service any more. I will be an Ulta customer forever! Thank you, Stephanie, for saving this tired mama’s day. At least my hair will be fresh and rejuvenated now!
I would like to echo my experience that was similar to another reviewer. Eyes were definitely on me and my teen daughter the whole time we shopped and then their attitude changed when I spent hundreds at the counter. I am a tomboy but my daughter is a proud girly girl. I wish this staff would come into the 21st century and realize that people of all colors, all fashions can shop make up. But this IS Napa.