About Waterstone Faucets
Reviews for Waterstone Faucets
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Monday: 7AM - 5PM
Tuesday: 7AM - 5PM
Wednesday: 7AM - 5PM
Thursday: 7AM - 5PM
Friday: 7AM - 5PM
Saturday: ClosedSunday: Closed
Waterstone Faucets is a highly regarded company known for its exceptional products and outstanding customer service. Their faucets, finished in antique copper, are not only beautiful but also highly durable, with some customers reporting their faucets functioning flawlessly for over 20 years. When issues do arise, Waterstone's responsive and helpful customer service team ensures a smooth resolution, often providing replacement parts and instructions for easy DIY repairs, saving customers the cost of a plumber. Customers consistently praise Waterstone's integrity, professionalism, and commitment to customer satisfaction, making it a trusted choice for high-end home faucets.
Customer Service - Second experience with this company and all I can say is that these guys should teach a course on engaging with their customers. Absolutely awesome experience. Product is not only beautiful in various places of our home, but also comes with a lifetime warranty. Phone call to David Frazier in support was amazing. They get brand loyalty through customer experience.
I contacted the Waterstone Faucets customer service line because I had a leak in my faucet. Without hesitation, David correctly diagnosed my problem and sent me a replacement cartridge, which arrived within two days. I installed the replacement cartridge, which worked perfectly except for the old screw that secures the handle was bent. I called David back, and without hesitation, he sent me a new screw. Fantastic Customer Service! I would highly recommend Waterstone Faucets for their beauty and their customer service for their high integrity.
This company is a dream come true!! Their products are exceptional and their customer service equals their products!! Wonderful to know that professional companies are still out there!! Thank you Waterston!!