Gardner Plumbing Company

⭐⭐⭐⭐⭐ Review for Garner Plumbing Co. – Technician: Mitchell Beers

I want to take a moment to recognize Gardner Plumbing Co., and especially technician Mitchell Beers, for exceptional service and integrity.

We were working through our home insurance after noticing a loud noise coming from our water heater and water collecting in the drain pan underneath. I even posted about it in a community Facebook group, and nearly everyone advised that the water heater likely needed to be replaced. The first plumbing company sent by our insurance took less than a minute to look at it and immediately said the unit needed to be fully replaced—even though it was only two years old. We were told this could cost us up to $1,200 out of pocket, despite already having spent about $800 previously to bring it up to code.

After pushing the issue, we were advised that since the unit was still under manufacturer warranty, another company would come out. That’s when Gardner Plumbing Co. sent Mitchell.

Mitchell took his time, thoroughly inspected every component, and truly assessed the situation rather than jumping to conclusions. He identified that the issue was not the water heater itself, but a hose at the top that had slipped and was causing the leaking and condensation, which in turn created the noise and water buildup. A small adjustment and minor fix later—no more noise, no more leaking, and the water heater was in perfect working condition.

What stood out the most was Mitchell’s honesty and professionalism. He easily could have recommended a replacement like others did, but instead he relied on his expertise and integrity. Because of him, we avoided an unnecessary replacement and likely saved around $1,200, which makes a huge difference—especially during the holidays.

I made sure to thank him and told him that if more people worked with the honesty and care that he does, we’d all be in a better place. This review isn’t about complaining—it’s about recognizing excellent work and a truly good human being.

From the bottom of my heart, thank you, Mitchell, and thank you Gardner Plumbing Co. for employing professionals who still take pride in doing the right thing.

Very friendly and helpful

Excellent customer service! From Palo who answered the call to the plumber who completed the repairs, thank you.