Planned Parenthood - Mountain View Health Center

Nov 2023

I would go with zero star if there was such an option!The staff lied to me several times. I was told that the medicines were preventive so the visit wouldn’t cost much but I was charged about 550$ for a birth control prescription! When I said it’s too much for a visit to prescribe existing preventive medicines they said it would be much cheaper if you enter your salary in the form. When I wrote it they said sorry, it does not make any difference. My salary is not a big number, It’s actually a little above SF poverty line!!! But I think they expected me to be below that!

Nov 2023

They give advice that goes against the guidelines provided by the American Academy of Family Physicians and are unwilling to provide physiological explanations for it. The parking lot does feel safer than the Redwood City location.Editted to add: received a call from a physician who oversees these locations. She took the time to discuss the situation with me and will provide the appropriate feedback and education to the provider. My tip for the Redwood City location is to make sure you identify the location of the door ideally before exiting a vehicle, getting dropped off etc. (Will note that I had an excellent experience there last year once inside!).

Aug 2023

Horrible. My doctor couldn’t see me so they scheduled me an appointment here, the worse they cancelled my appointment twice, finally here for my appointment they took 1:30 minutes to see me.. not professional the staff sucks…