Terrible experience. I called ahead to let them know I was running about 10 minutes late due to taking a wrong turn, and they assured me it was fine as long as I arrived before 3:30. I pulled in at 3:10, only to receive a message from Sara saying I had two minutes to get inside or I’d need to reschedule—yes, at 3:10, even though I was still within the time they had just confirmed was acceptable.
To make matters worse, the appointment confirmation didn’t include the suite number, and the doctor isn’t listed on the building directory either. As I’m standing outside trying to figure out where to go, I check my phone and see a message that the... read full review
December 2024
My concern is the lack of communication this medical group team have when it comes to patient care. They not only not notify patients but also are unsure of what is pending. This is a primary care office, which means that patient rely on their provider to advocate for them. When they don't know the disease process, or the diagnosis, or who the last provider who seen the patient was isn't that kind of concerning. When asked for the last provider name, the doctor here said that she will have to transfer us to the front desk as of chart review isn't a thing.
When asked if Dr. Shinobu Luisa Kaneko is practicing, the MD said that she is only... read full review
December 2024
My concern is the lack of communication this medical group team have when it comes to patient care. They not only not notify patients but also are unsure of what is pending. This is a primary care office, which means that patient rely on their provider to advocate for them. When they don't know the disease process, or the diagnosis, or who the last provider who seen the patient was isn't that kind of concerning. When asked for the last provider name, the doctor here said that she will have to transfer us to the front desk as of chart review isn't a thing. When asked if Dr. Shinobu Luisa Kaneko is practicing, the MD said that she is only doing telemeds now.... read full review
Terrible experience. I called ahead to let them know I was running about 10 minutes late due to taking a wrong turn, and they assured me it was fine as long as I arrived before 3:30. I pulled in at 3:10, only to receive a message from Sara saying I had two minutes to get inside or I’d need to reschedule—yes, at 3:10, even though I was still within the time they had just confirmed was acceptable.
To make matters worse, the appointment confirmation didn’t include the suite number, and the doctor isn’t listed on the building directory either. As I’m standing outside trying to figure out where to go, I check my phone and see a message that the... read full review
My concern is the lack of communication this medical group team have when it comes to patient care. They not only not notify patients but also are unsure of what is pending. This is a primary care office, which means that patient rely on their provider to advocate for them. When they don't know the disease process, or the diagnosis, or who the last provider who seen the patient was isn't that kind of concerning. When asked for the last provider name, the doctor here said that she will have to transfer us to the front desk as of chart review isn't a thing.
When asked if Dr. Shinobu Luisa Kaneko is practicing, the MD said that she is only... read full review
My concern is the lack of communication this medical group team have when it comes to patient care. They not only not notify patients but also are unsure of what is pending. This is a primary care office, which means that patient rely on their provider to advocate for them. When they don't know the disease process, or the diagnosis, or who the last provider who seen the patient was isn't that kind of concerning. When asked for the last provider name, the doctor here said that she will have to transfer us to the front desk as of chart review isn't a thing. When asked if Dr. Shinobu Luisa Kaneko is practicing, the MD said that she is only doing telemeds now.... read full review