Dr Luisana and all the employees are very friendly, helpful and professional The service is excellent I really recommend clinic CCC HC in Monterey park.
Hector Flores
Aug 2025
If I could give zero stars I would, this place the staff is the rudest staff ever. They are not considerate always with attitude, they always respond to you with sarcasm.
Raquel Flores
May 2025
Avoid going here at all cost. I had to change the location. Staff is rude and inconsiderate towards their patients. Also clueless when it comes to authorizations.
You have to sit there and wait for hours, even phone appts are horrible. My last phone appt there was for 9am. When I called closer to 10 to see what the heck is going on, they tell me they will call between 10 and 12. What the heck?! Appt was at 9am! People have to work. Unfortunately because the appointment is for my brother that has special needs he needs to be present during the appt. That means they expect me to use my sick or vacation time waiting on them. Something they are fully aware of.
I've even been at the office with patients that are in pain and have been sitting there for 3 hours. One time they just kept telling this lady you'll be next after sitting there for more than 3 hours. I was so mad when I saw her tears. I feel like they ignore the elderly or the less vocal people.
They are fast to check you in so they can charge the insurance if you walk out. I will also be reporting them with our insurance and primary dr. They should not be referring patients here.
Dr's are aware of the situation, but say they have no control of the scheduling. Patients need to start reporting them to insurance carriers and their primary dr. I have to say that so far the drs were nice and knowledgeable, but I feel like they are doing a disservice to their patients by not running the office properly.
Angela Vernon
Apr 2025
I’m a patient with Complete Care. The staff there are very professional and attentive to your needs. Manager Christina, staff Yvonne and Maria they are the best. I call all the time with questions they treat me with courtesy and professionalism. Dr Srinivasan is also professional, I would recommend this facility to anyone.
Melissa Acuff
Mar 2025
This is about Dr Douglas H Phan I see he's got 100% one star review and I can confirm that with a patient that he has seen or was seening never taking medicine in her whole life but he diagnosed her schizophrenic by the word of the home that she was in at that time not buy her words not talking with her because she is nonverbal so how can they diagnose her schizophrenia the home wanted her medicated so they didn't have to deal with her the doctor did not get any of the family history Only By Word of mouth by the people that brought her in she left her home physically able to use canes able to go to the bathroom by herself feed herself move around stand up sit on the couch get into the car by herself had so much strength very talkative but they did not like that so in the year and a half that they had her she lost her Mobility to move her Mobility to stand up and get on the couch get in her wheelchair lost her ability to go to the bathroom so now she pees and poops in her pants because they did not care sticker in the corner drooling so they didn't have to deal with her horrible that this doctor did this not knowing exactly what the problem was just automatically diagnosed her schizophrenic and gave her medication for it I've known her 40 years she is not schizophrenic there is nothing wrong with her that needs psychotic medication it was just the home that wanted to sedate her so again how can this doctor still be practicing with you when they do that horrible horrible person I can't believe you still have this doctor working for you in looking at Central City reviews you got a 2.9 review to Star because of your staff I haven't even been in the building and I would never want to go in there because of what I've heard about the staff you should have a meeting with the staff members you should disbar or get rid of the doctor for doing this to her you don't prescribe a psychotic medicine and diagnose her schizophrenic when you've never talked to the family only going by word of mouth of the people that were taking care of her if I could leave a zero star review that's what I would have been leaving not a one star zero star and she will never see this doctor ever again I have taken her off all medication that he has prescribed her because she don't need it she's back at her home where she belongs and where people love her and don't need to drug her to take to be able to take care of her I'm getting her Mobility back I'm getting her to tell me when she needs to go potty so she could go potty in the toilet and not in her pants that the home wanted her to do the home needs to be closed down to which is A and M il home care 1476 Mural Dr Claremont California they are horrible people for doing this to her
Rebecca Fernandez
Nov 2024
Treatment are great, staff are rude hours of wait they have no empathy patients come with another of pain. Staff should have patients manners
Lola
Jul 2024
Terrible service, they make an appointment at an hour and make you wait a long time to see you so that in the end they tell you that they can't see you because it seems like I have Covid ?, when the symptoms I have are side effects of the medication they gave me here ??, I go to Cvs to take a test and they no longer do tests, and there wasn't any to buy and do it myself at home, I call the clinic to let them know what happened and they leave me hanging on the phone, I arrived at 8:30 am my appointment was 8:45 am and I left almost at 10:30 am and for nothing, the entire day wasted ? what a lack of professionalism ?♀️
07/22/2024 For the second time, what a bad service they summon you at a specific time and for no reason, other patients arrive and they put them in immediately and one waits more than two hours and nothing is attended to and the employee still gets haughty when I ask him If they will treat me or not, since I had just seen that a patient had just arrived and they immediately passed her on ? the truth is, if I had to give 0 stars I would give them zero, what a bad service to the patients and be careful, I'm not the only one who noticed it, Another lady complained the same to them, it seems that they have a preference for certain patients and one who arrives early, nothing that they attend to him ?♀️?♀️?♀️, well the truth is I hope they do something because the service is terrible ????? ???? more than two hours waiting in the waiting room and for nothing, it's pure wasted time, it seems that those employees they have don't want to work!!!
Jaylove2424 Love
May 2023
Receptionist with accent are very rude. They will put you on hold forget about you and then act like nothing happened not only that they’re not getting any new patients. Just an FYI also, after I told them, I was upset about them, putting me on hold for that long she transfer me to somebody else who I had to re-hold my call and explain myself all over again just to be told they are not taking any more patients new I don’t recommend this place
Grace Macias
Apr 2023
Dr Srinivasan and Dr Gómez are great doctors and always have a smile on their face BUT some of their staff members are very rude and unprofessional.
Vianna M.
Sep 2022
I have been a patient since 2020 when diagnosed with RA. The dr was great, answered all of my questions and ordered a full work up. My insurance requires prior authorization for any services required and this is where my nightmare began. They informed me authorization could take a few weeks for the provided to approve, my experience with my provider so far has been 2 weeks max when submitted in a timely manner. The problem with this front office is they NEVER get anything done in a timely manner. 6 months later and I was still waiting around for test because my provider didn't even have the request to approve. They just never do them unless you call over and over again and even then you still have to call the provider to verify and confirm they've actually done it. August 23rd the dr informed me she would have have them file an urgent request for my medication, a 2-3 day turnaround, it is now Sept 8 and once again my provider as no record of this request. And this is with calling daily to apparently "reach Yvonne" who never returns calls/ voicemails even after the office manager Christina promises a follow up. With the amount of neglect and run around they give their patients, I speak for myself when I say, IN CRIPPLING PAIN, I can guarantee you the women in charge of this front office do not care for the well being of their patients. If you are fortunate to find a decent dr elsewhere steer clear of this place at all cost. It's not worth it!!
Eva Gonzalez
Dr Luisana and all the employees are very friendly, helpful and professional
The service is excellent
I really recommend clinic CCC HC
in Monterey park.
Hector Flores
If I could give zero stars I would, this place the staff is the rudest staff ever. They are not considerate always with attitude, they always respond to you with sarcasm.
Raquel Flores
Avoid going here at all cost. I had to change the location. Staff is rude and inconsiderate towards their patients. Also clueless when it comes to authorizations.
You have to sit there and wait for hours, even phone appts are horrible. My last phone appt there was for 9am. When I called closer to 10 to see what the heck is going on, they tell me they will call between 10 and 12. What the heck?! Appt was at 9am! People have to work. Unfortunately because the appointment is for my brother that has special needs he needs to be present during the appt. That means they expect me to use my sick or vacation time waiting on them. Something they are fully aware of.
I've even been at the office with patients that are in pain and have been sitting there for 3 hours. One time they just kept telling this lady you'll be next after sitting there for more than 3 hours. I was so mad when I saw her tears. I feel like they ignore the elderly or the less vocal people.
They are fast to check you in so they can charge the insurance if you walk out. I will also be reporting them with our insurance and primary dr. They should not be referring patients here.
Dr's are aware of the situation, but say they have no control of the scheduling.
Patients need to start reporting them to insurance carriers and their primary dr.
I have to say that so far the drs were nice and knowledgeable, but I feel like they are doing a disservice to their patients by not running the office properly.
Angela Vernon
I’m a patient with Complete Care. The staff there are very professional and attentive to your needs. Manager Christina, staff Yvonne and Maria they are the best. I call all the time with questions they treat me with courtesy and professionalism. Dr Srinivasan is also professional, I would recommend this facility to anyone.
Melissa Acuff
This is about Dr Douglas H Phan I see he's got 100% one star review and I can confirm that with a patient that he has seen or was seening never taking medicine in her whole life but he diagnosed her schizophrenic by the word of the home that she was in at that time not buy her words not talking with her because she is nonverbal so how can they diagnose her schizophrenia the home wanted her medicated so they didn't have to deal with her the doctor did not get any of the family history Only By Word of mouth by the people that brought her in she left her home physically able to use canes able to go to the bathroom by herself feed herself move around stand up sit on the couch get into the car by herself had so much strength very talkative but they did not like that so in the year and a half that they had her she lost her Mobility to move her Mobility to stand up and get on the couch get in her wheelchair lost her ability to go to the bathroom so now she pees and poops in her pants because they did not care sticker in the corner drooling so they didn't have to deal with her horrible that this doctor did this not knowing exactly what the problem was just automatically diagnosed her schizophrenic and gave her medication for it I've known her 40 years she is not schizophrenic there is nothing wrong with her that needs psychotic medication it was just the home that wanted to sedate her so again how can this doctor still be practicing with you when they do that horrible horrible person I can't believe you still have this doctor working for you in looking at Central City reviews you got a 2.9 review to Star because of your staff I haven't even been in the building and I would never want to go in there because of what I've heard about the staff you should have a meeting with the staff members you should disbar or get rid of the doctor for doing this to her you don't prescribe a psychotic medicine and diagnose her schizophrenic when you've never talked to the family only going by word of mouth of the people that were taking care of her if I could leave a zero star review that's what I would have been leaving not a one star zero star and she will never see this doctor ever again I have taken her off all medication that he has prescribed her because she don't need it she's back at her home where she belongs and where people love her and don't need to drug her to take to be able to take care of her I'm getting her Mobility back I'm getting her to tell me when she needs to go potty so she could go potty in the toilet and not in her pants that the home wanted her to do the home needs to be closed down to which is A and M il home care 1476 Mural Dr Claremont California they are horrible people for doing this to her
Rebecca Fernandez
Treatment are great, staff are rude hours of wait they have no empathy patients come with another of pain. Staff should have patients manners
Lola
Terrible service, they make an appointment at an hour and make you wait a long time to see you so that in the end they tell you that they can't see you because it seems like I have Covid ?, when the symptoms I have are side effects of the medication they gave me here ??, I go to Cvs to take a test and they no longer do tests, and there wasn't any to buy and do it myself at home, I call the clinic to let them know what happened and they leave me hanging on the phone, I arrived at 8:30 am my appointment was 8:45 am and I left almost at 10:30 am and for nothing, the entire day wasted ? what a lack of professionalism ?♀️
07/22/2024
For the second time, what a bad service they summon you at a specific time and for no reason, other patients arrive and they put them in immediately and one waits more than two hours and nothing is attended to and the employee still gets haughty when I ask him If they will treat me or not, since I had just seen that a patient had just arrived and they immediately passed her on ? the truth is, if I had to give 0 stars I would give them zero, what a bad service to the patients and be careful, I'm not the only one who noticed it, Another lady complained the same to them, it seems that they have a preference for certain patients and one who arrives early, nothing that they attend to him ?♀️?♀️?♀️, well the truth is I hope they do something because the service is terrible ????? ???? more than two hours waiting in the waiting room and for nothing, it's pure wasted time, it seems that those employees they have don't want to work!!!
Jaylove2424 Love
Receptionist with accent are very rude. They will put you on hold forget about you and then act like nothing happened not only that they’re not getting any new patients. Just an FYI also, after I told them, I was upset about them, putting me on hold for that long she transfer me to somebody else who I had to re-hold my call and explain myself all over again just to be told they are not taking any more patients new I don’t recommend this place
Grace Macias
Dr Srinivasan and Dr Gómez are great doctors and always have a smile on their face BUT some of their staff members are very rude and unprofessional.
Vianna M.
I have been a patient since 2020 when diagnosed with RA. The dr was great, answered all of my questions and ordered a full work up. My insurance requires prior authorization for any services required and this is where my nightmare began. They informed me authorization could take a few weeks for the provided to approve, my experience with my provider so far has been 2 weeks max when submitted in a timely manner. The problem with this front office is they NEVER get anything done in a timely manner. 6 months later and I was still waiting around for test because my provider didn't even have the request to approve. They just never do them unless you call over and over again and even then you still have to call the provider to verify and confirm they've actually done it. August 23rd the dr informed me she would have have them file an urgent request for my medication, a 2-3 day turnaround, it is now Sept 8 and once again my provider as no record of this request. And this is with calling daily to apparently "reach Yvonne" who never returns calls/ voicemails even after the office manager Christina promises a follow up. With the amount of neglect and run around they give their patients, I speak for myself when I say, IN CRIPPLING PAIN, I can guarantee you the women in charge of this front office do not care for the well being of their patients. If you are fortunate to find a decent dr elsewhere steer clear of this place at all cost. It's not worth it!!