About Monrovia Optometry
Monrovia Optometry is a practice that provides high-quality, personalized eye care for the whole family. The team is compassionate and experienced, offering friendly service, professional care, and quality products at affordable prices. The practice offers a range of services, including complete eye examinations, contact lens exams and fittings, and a selection of high-end designer frames. While some reviewers have mixed experiences, many have praised the practice's excellent customer care, feeling comfortable and at ease from the moment they walk in. Others have noted a good selection of frames and timely service, with some minor drawbacks. Overall, Monrovia Optometry strives to meet and exceed expectations.
Very unprofessional , I need to know where I can report this unprofessional place the so call doctor basically told my kids underage that it's their fault their blind.her face expression and rude comments were very uncalled for.my kids have a strabismus. Yes they been treated yes they followed every direction given.if anyone can advice where to report please help me out.my kids don't deserve to be told that it's their fault that they have a condition or that they're going blind from one eye
Had my appt on 3/8 and ordered a pair of glasses. Hadn't heard anything as of 4/19. So I called them this morning to see if my glasses had come in. Note that on my receipt it says 2-3 weeks for my glasses to be ready. The lady says she'll check and call me back. I get an automated text a couple of hours later saying to call to schedule to pick up my glasses. I call and ask if I can pick them up today because I had been waiting so long for my glasses and they are "booked". I tell the person who answered I've been waiting over a month to pick up my glasses and no one had even called me and that I'd like to pick them up today. No, they cannot accommodate me. How ridiculous is that to pick up a pair of glasses I ordered over a month ago! I had to schedule an appointment to pick up my glasses for next week. Very frustrating that there is no courtesy to help the customer and I will definitely not be back.
Excellent customer care! I felt so comfortable from the moment I walked in there . Everyone's so friendly and attentive . Usually I have anxiety walking into any doctor's office but here I automatically felt at peace. Thank you Dr. Lynn Szeto, Jennifer and Irene.