About One Medical Primary Care Clinic - Menlo Park - Sharon Heights
Based on the reviews, One Medical Primary Care Clinic - Menlo Park - Sharon Heights offers grade A medical service and is an example of how health care should work. Patients get appointments quickly, such as a physical in one week, with a complete and not rushed exam. The site is immaculate, and the on-site lab phlebotomist is quick. Lab results appear the next day with comments from the doctor. Online appointments are scheduled almost immediately, with knowledgeable and candid staff. However, a noted issue is that if a patient sees a doctor who is not their assigned primary, there is no way to contact that person directly, as the telephone number is general and messages go to the assigned provider.
My issue with OneMedical is that if you see a doctor that is not your assigned primary and then have to contact that person, there is NO way to do so. The telephone number is a general number and you can't email/message. You end up just messaging your general provider who, knowing nothing about your visit with a colleague, often just doesn't respond.
Got an appointment for a physical quickly, 1 week (compared to my current sutter pcp that would see me 3 months from now). The site is immaculate and the doc gave me a physical that was both complete and not rushed. On site lab phlebotomist was quick and never even felt it and lab results appeared the next day with comments from the doc. They are also filling out my FAA Basicmed checklist which was my main reason for not going to my normal PCP and was glad I did.
Having tested positive for Covid, I was anxious to determine if I needed a prescription or what i should do. My online appointment was scheduled almost immediately and the PA was very knowledgeable and candid.