Reviews for Arie Plumbing
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accepts credit cards
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Heating & Air Conditioning
Ratings
Google: 3.7/5
Arie Plumbing
2925 W Vernon Ave, Los Angeles
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We had a few toilets repaired and then one replaced, and it was a less than ideal experience. Definitely needs to have their customer service revamped because all calls were hostile and pushy - not to mention when they came in, we didn't appreciate being yelled at in our own home. There's a way better way to communicate with customers. The cherry on top is that we have a toilet paper dispenser drilled into the wall and it was broken at some point during the fix, but someone just placed it on the wall without letting us know, so it was a not-so-great surprise to find today. The toilet was also put in crookedly. Definitely needs work.
I can't give the lowest rating possible because they may actually do good work, but... This place came up on the contractor's list of reputable contractors for a sponsored program - meaning they would definitely get paid for their work with no hassle. I called repeatedly & sent emails requesting their services. The main reason I reached out to them more than twice was their business is literally around the corner!! What a great opportunity to support a business in my community, right? Well, I spoke to their receptionist more than once, who promised someone would call as soon as they came in from the field. Well, suffice it to say no one ever called or responded to my...read full review
Terrible customer service! This firm was recommended to me by the Village Green Facebook group with mixed reviews. Five stars if they actually showed up and performed the job. But lots of one star reviews for not returning calls, not showing up and just ignoring the job without explanation. I tried very hard to get a quote for a new water heater. Promises but no quote. Scheduled a service appointment after calling three times. Day of service, no call. I contacted the office and Tiffany asked how late the tech could come. I told them it was urgent and to come as late as they needed to. No response after that, no tech, zero explanation. My advice: call John White Plumbers....read full review