About Costco Vision Center
Costco Vision Center offers a unique experience, requiring customers to have their physical prescription and pull a number for service. Friendly staff, such as Jerika, can make the process enjoyable and personalized. The business has a reputation for providing high-quality products and services, with many customers returning year after year. However, some customers have reported inconsistent customer service, including long wait times and unfriendly representatives. Despite this, many reviewers have praised the center's affordable prices and efficient service from optometrists like Dr. Curt Nguyen. Overall, Costco Vision Center is a reliable option for eye exams and glasses, as long as customers are prepared for the unique system and potential variations in customer service.
Stella provided excellent service from start to finish. She was knowledgeable, patient, and very pleasant to work with. She repaired my broken frame and adjusted it perfectly so it fits comfortably again. What stood out most was how clearly she explained all the lens options—bifocal vs. progressive, transition lenses, and tint choices (gray vs. brown, light vs. dark). She made the whole process easy and helped me choose what works best for my needs. Highly recommend Stella if you’re looking for honest advice and great service.
Today was my first time at a Costco Optometrist and it was by far the best experience I've had at any optometrist. It took 15 minutes from start to finish for contacts and glasses prescription. They did retinal image without dilation. The optometrist was extremely efficient but also friendly and explained everything. My contacts were cheaper than my old optometrist. Very pleased.
I’ve had nothing but issues w my prescription lenses this time around. There was a defect and they were replaced and still having issues. I’m going to file a complaint and expect for it to be fixed or reimbursed to go elsewhere.