We’ve used this company for prior jobs at our commercial building, including a water heater and toilet repair, and those experiences went well. On this most recent plumbing repair, however, communication and follow-up fell short.
The following week after the repair, a staff member noticed the kitchen sink near the repair area had very low water pressure. Since our office has limited in-person use, I followed up the next week once I was able to review the issue. I also had not received the invoice, even though my business card was provided onsite. When I spoke with the owner, the invoice was sent that evening, and I was told they would call the following week to schedule a time to look at the pressure issue.
That follow-up call never happened. I later called and sent a detailed text with my availability to meet onsite, but received no response.
Due to the lack of follow-up, we are moving forward with another plumber to assess and resolve the issue. In a commercial setting, timely communication and reliability are critical, and unfortunately this experience did not meet that expectation.
Chad Lafferty
Nov 2025
Very happy with the service. Scheduling was easy through the website and coordinating with the plumber, and the service was great. Emmanuel, was knowledgeable and helped explain what the problem was while offering solutions. The problem got fixed quickly and I’d recommend them for someone looking for plumbing help.
America
Aug 2025
This amazing team has consistently delivered high-quality work. They've gone above and beyond to get the repairs completed at our office promptly and skillfully, working with us to accommodate our schedules and requests. I can't recommend them enough! :)
Leslie Becerra
Jun 2025
Can’t thank Emmanuel enough, he did a fantastic job in clearing out my clogged bathroom pipes! He got here in less then 30 min and found a solution. Amazing job! Thank you Emmanuel ⭐️⭐️⭐️⭐️⭐️
David Van Valen
May 2025
Amazing service! Diagnosed and corrected the issue quickly - we would definitely recommend.
Fair Park Pines Manager
May 2025
I’m an apartment manager of a 49 unit building and I’ve been working with Miguel and Emmanuel for almost 10 years now. They have been taking care of all our major plumbing needs the whole time I’ve been manager. They are quick to respond and willing to work with my nutty schedule. One Sunday I had a toilet leaking from the water supply line and the angle stop was stuck. Emmanuel came out and replaced the angle stop and leaking water line. I have many stories like this. They are great guys and fantastic plumbers. I look forward to working with them in the future.
Chloe Galassi
May 2025
My tenant had a plumbing emergency late in the evening so I reached out I needed the job done ASAP. They had someone on their way immediately and took care of the issue! I am super happy with the job done, their reasonable pricing, and their professionalism. I would definitely use them again and recommend them to anyone in the greater Los Angeles area.
Ozzie Munoz
May 2025
Emilio came by and quickly resolved the clogged drain. Polite and communicative, I really appreciate him coming out so late in the day.
Gio Montes
May 2025
The tech they sent to do a descaling didn’t check my faucets as requested, and he said his boss would be here the following Monday to check them. That never happened. No communication or follow-up.
Cheri Engeman
Jan 2025
We have used Service Squad for several of our properties. They have always been very friendly, prompt and good communicators with us and tenants. They are professional and do great work. I would highly recommend them!
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Gina Ochoa
We’ve used this company for prior jobs at our commercial building, including a water heater and toilet repair, and those experiences went well. On this most recent plumbing repair, however, communication and follow-up fell short.
The following week after the repair, a staff member noticed the kitchen sink near the repair area had very low water pressure. Since our office has limited in-person use, I followed up the next week once I was able to review the issue. I also had not received the invoice, even though my business card was provided onsite. When I spoke with the owner, the invoice was sent that evening, and I was told they would call the following week to schedule a time to look at the pressure issue.
That follow-up call never happened. I later called and sent a detailed text with my availability to meet onsite, but received no response.
Due to the lack of follow-up, we are moving forward with another plumber to assess and resolve the issue. In a commercial setting, timely communication and reliability are critical, and unfortunately this experience did not meet that expectation.
Chad Lafferty
Very happy with the service. Scheduling was easy through the website and coordinating with the plumber, and the service was great. Emmanuel, was knowledgeable and helped explain what the problem was while offering solutions. The problem got fixed quickly and I’d recommend them for someone looking for plumbing help.
America
This amazing team has consistently delivered high-quality work. They've gone above and beyond to get the repairs completed at our office promptly and skillfully, working with us to accommodate our schedules and requests. I can't recommend them enough! :)
Leslie Becerra
Can’t thank Emmanuel enough, he did a fantastic job in clearing out my clogged bathroom pipes! He got here in less then 30 min and found a solution. Amazing job! Thank you Emmanuel ⭐️⭐️⭐️⭐️⭐️
David Van Valen
Amazing service! Diagnosed and corrected the issue quickly - we would definitely recommend.
Fair Park Pines Manager
I’m an apartment manager of a 49 unit building and I’ve been working with Miguel and Emmanuel for almost 10 years now. They have been taking care of all our major plumbing needs the whole time I’ve been manager. They are quick to respond and willing to work with my nutty schedule. One Sunday I had a toilet leaking from the water supply line and the angle stop was stuck. Emmanuel came out and replaced the angle stop and leaking water line. I have many stories like this. They are great guys and fantastic plumbers. I look forward to working with them in the future.
Chloe Galassi
My tenant had a plumbing emergency late in the evening so I reached out I needed the job done ASAP. They had someone on their way immediately and took care of the issue! I am super happy with the job done, their reasonable pricing, and their professionalism. I would definitely use them again and recommend them to anyone in the greater Los Angeles area.
Ozzie Munoz
Emilio came by and quickly resolved the clogged drain. Polite and communicative, I really appreciate him coming out so late in the day.
Gio Montes
The tech they sent to do a descaling didn’t check my faucets as requested, and he said his boss would be here the following Monday to check them. That never happened. No communication or follow-up.
Cheri Engeman
We have used Service Squad for several of our properties. They have always been very friendly, prompt and good communicators with us and tenants. They are professional and do great work. I would highly recommend them!