Concentra Urgent Care offers efficient service. Patients report being seen quickly, with one person completing a TB test and read within 30 minutes. The staff is described as friendly and accommodating, making the visit comfortable. Patients appreciate the professionalism and competence of the nurses. The clinic provides the convenience of online paperwork completion. While some patients experienced long wait times, others noted prompt service. The clinic offers complimentary snacks.
Patients highlight the excellent medical care provided, with the staff going above and beyond to deliver friendly and knowledgeable service. However, long wait times are a common concern, with some patients reporting waits of up to 3 hours and 45 minutes. The clinic is often packed, and patients suggest that the ability to wait in their cars and receive a call when it's their turn would be a helpful improvement.
Everyone is professional, sweet and kind. Christina Miller was amazing. She gave me all my options and i am leaving here happy. Come here if you want to cared about. They took care of my eye and took care of my leg two years ago. Very friendly and professional here.
Unfortunately the wait time to have a physical done took 2:30 hours just to be seen. And the receptionist had an attitude when ask about the wait time been so long. I have a medical condition that can’t wait to long to use the restroom. I knew that if I empty my bladder it will take me a lot longer time to want to go again. The MA was by him self managing two Patient at a time. That can lead to error since your focusing on two task at a time. But I’ll give him a 9 for managing well. For the Doctor also. 10 for professionalism and great service.
Great experience at Concentra! The process was fast and easy. The front desk staff were friendly and helpful, making everything simple from the beginning. All the staff members were respectful and welcoming. The physicians were also very nice, and the ladies in the back were professional, friendly, and courteous. Overall, everyone provided excellent customer service. I appreciate the great experience!
15768 Arrow Highway, Irwindale, CA 91706
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