Reviews for West Park Cleaners
Write a reviewHours
Monday: 8AM - 7PM
Tuesday: 8AM - 7PM
Wednesday: 8AM - 7PM
Thursday: 8AM - 7PM
Friday: 8AM - 7PM
Saturday: 8AM - 6PM
Sunday: 10AM - 4PM
Tips
accepts credit cards street parking, private lot parking bike parking
Ratings
Google: 3.5/5West Park Cleaners
3881 Alton Pkwy #3881, Irvine
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DO NOT USE THIS DRY CLEANER! We have used them for over 20 years. However, I no longer will. If I could give this review a zero, I would. I came to pick up a pair of pants on Monday morning that were being dry cleaned and a button hole repaired, due on Saturday. Pants not here on Monday morning. Previously West Park Dry cleaners would do alterations on site. However, they apparently send off site now, which I was not told when I dropped off. I requested to pick up pants myself at the alterations location, but the clerk, Evelyn, would not tell me where the alterations were being done and said they would be back some time today, maybe after 5 pm, maybe after 12 noon. I requested to contact the owner multiple times so I could get my item. Evelyn refused. When I could not get my item, confirmation on where my item was located or speak to the owner I called the police called to assist. Once police were called Evelyn finally contacted the owner. Police arrived and tried to locate the pants. She would not give police the address where they were sent for alterations either. Hmmm, who is doing their alterations and where??? Finally, the owner said he would pick up the item and bring it to the dry cleaner location. Over an hour later, I received my item, repairs were not completed. I was not charged and will NOT be coming back here.
Complete lack of transparency in pricing. They dont tell you the price when dropping off your clothes. Once you come back they charge whatever price they feel like. Laundry used to be $2.00 has suddenly become $4.30 and I did not even bother to ask the price of Dry cleaning.
Good Service, a few days turn around and they also do alterations! If you didn't know it was there, you would miss it - close to AAA and Starbucks. They always have a smile on their face and are open 7 days a week! Hands down West Park cleaners are one of the best local cleaners in our area.