Apex Healthcare Medical Center

Aug 2023

I like the staff and the doctor. Only reason I gave them 4 stars is that I have Veterans Health Care and there seems to be a big mix up in getting a gel injection for my knee. Doctor's office claims the VA denied the injection but VA claims the referral was never submitted and they have been approving gel injections. Had to go back for second appoint and office manager is going to call me back in a few days hopefully to get this straightened out as it has already been 6 weeks or so since first appointment. Once it is resolved, I will upgrade to 5 stars.

Aug 2022

If I could leave 0 STARS I would! This place is HORRIBLE! And the worst part about this place is the REFERRAL COORDINATOR JULIE. SHE IS AN IDIOT. SHE IS RUDE AND SHOULD NOT BE WORKING THERE! Lazy Lady that can't do her job and she can't even talk. She never gave me my referral to a physical therapist (I had no idea I was supposed to go there). She never returns calls. She is just plain D**** She can't even do preauthorizations for surgery to your insurance so BE PREPARED TO GET YOUR SURGERY DENIED !!! And don't get me started on the RUDE a$$ Doctor from another country! He is not nice and He doesn't explain nothing to you. You leave the office not knowing what to do next. I'll be taking my MRI to another place!!!

Apr 2022

The doctor was wonderful, as were most of the office staff...the referral coordinator, however, was exceptionally rude. It pains me to give so low a rating for the actions of one individual, but I want people to be aware. Julie, the aforementioned referral coordinator, has not managed to get my referral to my doctor for approval, and when I called---my second call, as the call I made three days ago produced no results---she said, and I quote, "I don't know what you expect me to do. I can't fly over there; if YOU want to come down and pick the papers up and walk them into your PCP, you can do that". Shocked at her rudeness, I replied that I wished I had a coupon for 10% off of an attitude, because I would have presented it to her. I'm lodging a formal complaint against her, by the way.