About Costco Optical
Costco Optical is a reliable and customer-oriented optical department that consistently provides excellent service. Customers have praised the knowledgeable and courteous opticians, who go the extra mile to ensure glasses fit properly and address any vision concerns. The department offers competitive prices, with customers reporting significant savings compared to other providers. The appointment process is smooth and efficient, and the staff is helpful and genuine, even when training new employees. Overall, Costco Optical is a highly recommended choice for affordable and high-quality vision care. Recent experiences highlight the affordability of eye exams, with some paying as low as $120 for a contact exam plus $25 for retinal imaging to check ocular health. Customers appreciate being able to schedule appointments quickly and being seen within a few days. The staff is friendly and quick to assist, taking insurance without issues. Patients also value honest advice from the doctors, such as recommendations to delay glasses if blood sugar levels are not well controlled, and providing referrals to other healthcare providers. The selection of glasses is praised for being wide, and the service remains consistently fast and helpful. Overall, Costco Optical continues to be a trusted place for both eye exams and glasses.
About 9–10 months ago, I left a negative review for Costco due to the poor customer service I experienced at the time. The staff back then seemed uninterested, unhelpful, and came off with a lot of attitude—it really felt like they didn’t care about the customer experience.
Fast forward to today, I came back to get a new pair of glasses, and I have to say—it was a fantastic experience. The team was friendly, attentive, and much more professional. It seems like there may be a new manager in place, and I didn’t see any of the previous employees who gave me a hard time.
Overall, the service has improved significantly. Great job to the current team...read full review
Surprised at other reviews. I’ve likely bought 9 or more pairs of glasses at this location since 2009. I’ve always found staff to be competent and efficient—even when I’ve been undecided on frames. For years I used flex plan dollars for reimbursement but now I pay cash. At times I’ve wondered if I’m paying too much but I think they’re competitive.
My experience with the eye dr was excellent. $120 self pay for a contact exam (+$25 for the opt-map retinal imaging to check ocular health) is the most reasonable I found when calling around as of 1/3/25. I was able to schedule and be seen within a few days, and was provided with a new set of lenses during the exam as well as a mini bottle of solution free of extra charge. I felt confident in Dr Nguyen, she informed and personable and made sure to give me time to ask questions. It was a quick process and i’m grateful that my experience with the eye exam and eye dr and staff was fully positive.