Reviews for Aquatique Pool Service

Feb 2024

I had an extremely disappointing experience with this company. In 2007, they had to let go of an employee for theft issues, including my missing pool sweeper. Despite giving them a second chance, a recent incident involving their Ukrainian employee damaging my screen and blaming my landscaper left me frustrated. Donna's unprofessionalism and lack of resolution only added to the dissatisfaction. The employee admitted to scratching cars and, shockingly, took my Christmas plate, consuming half of its contents before returning it. Such low and disgusting behavior raises serious concerns about their ethics and reliability. I strongly advise against doing business with them.
Jul 2021

I was a customer for many years with chem treatment only to pool & spa. Last year they changed their spa treatments to a “ball” with chemicals. We didn’t mind BUT we didn’t get use the spa/ht tub as I broke my leg. When I inspected the spa in March or April it was filled with mold. Black mold. I called them & the owner Donna, responded that she would send someone to clean/empty/refill and she was so sorry. Then they charged me for that cleaning!! I tried to call and talk to someone but they didn’t respond. They had the service manager call a few days later & say he did a job & needed to be paid! Ha!! The spa has not been the same since, the water remained murky....read full review
Jun 2021

Run from this company. They are dishonest. I should've looked at the rest of the reviews and avoided them. They stained the bottom of my pool and ruined it by adding chlorine through the skimmer instead of directly in the pool.It is such an eyesore. Mistakes happen and I gave the company a chance to remedy it, but instead the owner tells me that they didn't add from the skimmer. Meanwhile, not only has their pool guy told me he does, but I have seen him with my own eyes add chemicals through the skimmer.Long story short, they are liars and won't fess up to their mistake. Their solution was "well it's time to get it replastered anyway." If that was the case, the entire...read full review

From Aquatique Pool Service

In business since 1998, our highly-skilled staff is prepared to help you with all of your concerns regarding pool care and equipment maintenance. From a first-time pool owner to a seasoned owner who wants to return the care of the pool over to someone else, we’re here to help. We provide pool owners in Granite Bay, Roseville, Rocklin, Loomis, Folsom and Orangevale with professional service, pool inspections, clean-ups and pool equipment repair. For a beautiful pool to take pride in year-round you can count on Aquatique Pool Service!